Digital Order Control Analyst
At DexYP, we champion and empower our clients to thrive in today's competitive environment and we feel good about that. We specialize in providing them the tools they need to compete against the big guys, the national chains that are dominating the marketplace. These tools will save them time, money and keep them connected with their customers, wherever they may be. They also allow them the ability to control their operations at anytime, anywhere, from the palm of their hand.
Why choose DexYP?
Our team members are our most valued asset. We give them the chance to grow their skill set and take their career as far as possible. They work hard, make great money and have fun doing it. You'll be a part of a strong and stable company that's current client base exceeds 700,000 and who's forecasted 2017 sales are over $2 billion. You'll feel good about what you do and that you're making a difference by supporting local business across the country to help ensure they continue to succeed and survive
Digital Order Control Analyst - Digital Operations (DFW, TX)
Principal Accountabilities include but are not limited to:
Monitor, track, and audit performance on Digital Products Processes in order to identify and address improvement opportunities. Support onshore Digital Order Control Office Personnel as well as offshore vendor. Compile and distribute reports, monitor production schedules to ensure all SLA's are met. Perform quality audits to ensure digital processes and products are meeting accuracy targets. Interpret data, analyze results using statistical techniques and provide ongoing reports to leadership. Analyze trends and provide feedback to leadership by presenting pertinent data in a professional and concise manner. Utilize systems to resolve digital errors. Coordinate and lead various projects required by the business. Communicate directly with Sales and Leadership via email and phone to handle escalations.
- Must be 18 years of age or older
- Must successfully complete pre-employment screening process
- Digital Web experience
- Vendor management experience
- Excel skills
- Deep understanding of digital processes
- Excellent communication skills in a professional and corporate environment
- Excellent planning and follow-up skills
- SQL knowledge preferred but not required
- Excellent troubleshooting skills
- Proficient knowledge of digital processes and systems
- Ability to handle multiple priorities
- Detail and deadline oriented
- Salesforce knowledge
Meet Some of DexYP's Employees
Assistant Vice President, Sales Training & Recruiting
Grant helps Dex Media bring on best-in-class employees—and retain them—so clients benefit from top-notch service. To achieve that goal, he helps shape all training and recruiting programs.
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