Payments Processing Operator - Payment Processing - Associate

Payments Processing Operator - Payment Processing - Associate

Job ID: 3185678
Full/Part-Time: Full-time
Regular/Temporary: Temporary
Listed: 2019-02-01
Location: Jacksonville, United States of America


Operations provides support for all of Deutsche Bank's businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and service centres in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the bank's platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.

A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent.

Position Overview

Job Title: Payments Processing Operator - Payment Processing
Corporate Title: Associate
Location: Jacksonville, FL

About Deutsche Bank

We are Germany's leading bank with strong positions in Europe and significant presence in the Americas and Asia Pacific. We're driving growth through our strong client franchise, investing heavily in digital technologies, prioritizing long-term success over short-term gains, and serving society with ambition and integrity. We serve our clients' real economic needs in commercial and investment banking, retail banking and transaction banking, and provide ground-breaking products and services in asset and wealth management. That means a career packed with opportunities to grow and the chance to shape the future of our clients.

Team Description

USD Cash Operations team is primarily responsible for the provision of payment processing and investigation services to our global Financial Institution (FI) and Corporate Clients. The team also undertakes an element of Funds Release and Static Data activities. USD Cash Operations is primarily supporting the Global Transaction Banking business. Global Transaction Banking provides commercial banking products and services for both corporate clients and financial institutions worldwide. Our universal expertise and global network allows us to offer truly integrated and effective solutions.

Position Specific Responsibilities and Accountabilities:

  • Responsible for ensuring timely, complete and accurate processing of payment transactions/investigations (including performing all relevant controls) within own area of responsibility
  • Functions as an Operations Lead with minimum guidance and is accountable for the ensuring that the day-to-day activities are aligned to the business objectives
  • Ensure efficient team structure through effective resource management, focusing on ensuring correct sills for roles and optimum resourcing level for the team
  • Close collaboration with teams in India, Ireland and United States including sales and product
  • Appliance and strict adherence to all internal and external guidelines / policies and regulatory directives as well as SLAs, KRIs and / or KPIs and quality measurements
  • Uses knowledge and experience from your own area of responsibility to inform the design and implementation of strategies to eliminate waste and improve efficiency and performance of existing processes and reports
  • Ability to identify and implement innovative solutions to operational problems
  • Ensures appropriate escalation of operational, regulatory and other risks to the COO and functional Leadership functions; contributes to the development and implementation of solutions to monitor and mitigate risk
  • Gathering, validating and objectively analyzing relevant information to identify key issues, drawing sound conclusions and making decisions on the appropriate course of action
  • Support for release management and test activities
  • MIS reporting and analysis of statistical data, inclusive search for new data source for evaluations and control of data

People Management:
  • Supports the development of an environment where people management and development is the number one priority. Coaches direct reports and others in the organization, as appropriate
  • Actively supports the business strategy, plans and values, contributing to the achievement of a high performance culture
  • Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution
  • Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment
  • Supports tough people decisions to ensure people performance is aligned with organization imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance

Experiences/ Exposure:
  • Must have Wire/ High Value Payment (HVP), Automated Clearing House (ACH), funds release, or payment processing experience
  • You will have previous relevant experience in global banking or payment operations
  • Previous relevant experience in one or more specific technical areas
  • Knowledge about Deutsche Bank system landscape is an advantage
  • You will have a high degree of accuracy, efficiency and delegation skills
  • You will have high attention to detail and organization skills
  • You will have flexibility with working hours (i.e. wwillingness to work on weekend and / or public holidays) and willingness to work in shifts within the allowable working time frame
  • You will have strong communication skills
  • You will have a self-driven working style
  • You will have a best in class working style - high quality consciousness
  • You will have excellent team worker skills and the ability to work in virtual global teams and a matrix organization
  • You will have the ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the business offering
  • You will be open minded, able to share information, transfer knowledge and expertise to team members
  • You will have expertise in Microsoft-Office tools (i.e. Word, Excel, and PowerPoint)
  • You will have previous experience across multiple product areas with respectable knowledge of cash management products (i.e. Funds Transfer, SWIFT, ACH, HVP, Check processing, Lockbox, Investment Sweeps)

Education/ Qualifications:
  • Degree preferred or equivalent work experience
  • Master's degree in Business Management/Finance/Banking/Economics or related disciplines is an advantage
  • Any certifications in the OFAC Sanctions or AML area will be appreciated

For candidates applying for positions in the US:

Deutsche Bank is an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the "EEO is the Law" poster and pay transparency statement.

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