GTB Technical Client Onboarding - Analyst
- Jacksonville, FL
Job Title: GTB Technical Client Onboarding
Corporate Title: Analyst
Location: Jacksonville, FL
The Corporate Bank division of Deutsche Bank combines all cash management services for our corporate clients. Cash management has gained an importance and has become increasingly the focus of attention for corporate treasurers over the last couple of years. The Technical Support role is to on-board clients into various Corporate Bank platforms by providing technical/functional support for end to end customer testing; validate financial message format for customers & the Bank in Production & Test environments, focusing on XML, CSV, iDoc, EDIFACT; monitoring of certificate expiry, coordinating certificate renewal between the Client and L2/Productions, coordination and execution of setup change; Level1 support for clients call/queries to resolve them by initiating queries within Deutsche Bank's organization, and revert with a final response.
What We Offer You:
We offer competitive health and wellness benefits, empowering you to value life in and out of the office
On-site gym, cafeteria, health center, and communal meeting areas
Active engagement with the local community through Deutsche Bank's specialized employee groups
An environment that encourages networking and collaboration across functions and businesses
Hear from our people and look inside our office: DB@The Muse
Your Key Responsibilities:
Act as the contact professional (entry point) for client's (internal and external) technical support across all involved Deutsche Bank areas and coordinate communication to client
Initiates and coordinates the technical investigation within the Global Implementation & Service organization, follow-up with customer as agreed, escalate if necessary, and provides final feedback to the customer
Analyze and deal with complaints from internal and external clients, to ensure that the original Deutsche Bank commitment is accomplished and the client satisfaction and loyalty is restored
Understanding the various communication protocols and API (Application Programming Interfaces) supported by the application and suggest the suitable solution
Understand various financial message/transaction file formats (especially XML) to be tested for compatibility with the Bank's systems and coordinate the set-up of clients/accounts in production environment
Your Skills and Experience:
Hands-on experience in Cash/Trade/Custody Application Support, UNIX, various communication Protocols (SFTP, AS2, HTTPS, FTPS, etc.), Core Java, Oracle, Firewall opening & networks, various compression, encryption techniques, SSL and SSH authentication, and Webmethods
Strong communication and written skills, Bachelors Degree preferred
Strong client focus with the ability to balance between Deutsche Bank's interest and the client's interest
Good organizational skills and a high attention to detail with the ability to work under pressure and to deliver to tight internal and client deadlines
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click here to find out more about our diversity and inclusion policy and initiatives.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.
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