Lab Technician

Overview

Reports To: Lab Supervisor, Doctor/Managing Doctor, SDD, SRPM

Direct Reports: None

Purpose: Provide a quality-oriented and visually attractive product that meets or exceeds doctor and patient expectations and desires in a timely manner.

Responsibilities


1. Provide a quality product in a timely manner

  • Ensure product meets specifications (thickness, carvings, polishings, etc.)
  • Provide a clean product with no acrylic spurs or bubbles
  • Meet patient''s expectations for aesthetics and function
  • Complete repairs during patient visit or within 24 hours


2. Effectively communicate with patients, doctor and staff

  • Read and understand prescriptions as to specifications and ask questions if clarification is needed
  • Communicate appropriate turnaround dates to doctor and staff and meet guarantees
  • Perform efficient procedures to maintain doctor''s schedule
  • Effectively answer patient and doctor questions and address any concerns
  • Thoroughly educate patients about oral hygiene and product care
  • Effectively handle, direct and/or resolve patient complaints


3. Ensure lab operates in an efficient and organized manner

  • Manage work flow in an effective and efficient manner
  • Monitor all incoming cases for required impressions and specifications
  • Ensure quality assurance of all outgoing cases
  • Adhere to all OSHA guidelines
  • Sterilize and seal all products according to OSHA guidelines
  • Monitor level of lab supplies
  • Maintain cleanliness and orderliness of lab area
  • Be aware of and follow associate schedule by arriving on time for all scheduled shifts

Qualifications

Lab Technician Levels

Lab Technician I:

 

  • Little or no experience
  • Ability to learn and perform the following:
  • Read prescriptions and examine models and impressions to determine type of product to be made
  • Pour accurate models with no bubbles
  • Build and shape models based upon observations and specifications
  • Rebuild linings to duplicate original thickness, contour and color
  • Invest and process clean cases in a timely manner
  • Polish cases without burning acrylic or teeth


Lab Technician II:

 

  • Two or more years previous lab experience
  • Ability to complete Lab Technician I responsibilities in addition to: 
    • Wax and finish quality cases, relines and repairs in a timely manner
    • Bend wire to construct wire frames for partials and repairs
    • Select and mount replacement teeth to match color and shape of natural or adjacent teeth
    • Ensure materials are properly labeled under OSHA guidelines


Selection Criteria

 

  • Previous lab experience preferred
  • Strong eye-hand coordination
  • Ability to handle multiple tasks
  • Ability to work in a stressful, fast-paced environment
  • Strong organizational skills
  • High degree of manual dexterity
  • Able to produce detailed and precise work
  • Ability to interact and communicate with doctors, patients and other team members


Meet Some of DentalOne Partners's Employees

Melissa M.

Senior Vice President, Operations

Melissa partners with 59 practices in the West region to set each team up for success by making sure in-office Operations Teams and support services are ready for patients.

Tanya F.

Operations Leader

Tanya oversees daily operations to make sure doctors in supported practices are successful and focused on dentistry—not administration. She also makes each day a new opportunity to strengthen and support her team.


Back to top