Cash Receivables Research Supervisor


Purpose: The Cash Receivables Research Supervisor is responsible for leading the team of representatives who research unidentified payments to ultimately determine accurate posting into our enterprise practice management system in a timely and accurate manner to provide a complete representation of the company’s Accounts Receivable.


Essential Functions:
Supervises and is directly responsible for leading the daily cash research activities for the Cash Receivable Research team.Understands and has a thorough knowledge of insurance websites (PPO, DHMO) and demonstrates a strong ability to locate EOBs.Ensures team delivers timely and accurate EOB information to the posting team.Performs quarterly audits on staff to ensure high accuracy and efficiency and identify training opportunities.Identifies and integrates best practices within company and industry to Cash Receivables Research processes at DentalOne.Provides high level of customer service to the operations teams at the DentalOne, Inc. affiliated practices.Collaborates within the Revenue Cycle Operations team to solve problems, gain efficiencies, and improve processes.Develops training and growth plans to develop employees on team.


High School Diploma required. Associates or Technical degree strongly preferred
Minimum 5 years revenue cycle experience required in a health care industry, with dental experiencepreferred.
Dentrix software experience preferred but not required


This position requires that candidates embody the principles of our core values and demonstrate aptitude in the following areas:
Analytical ability; Ability to analyze contracts, interpret metrics and understand workflows.
Detail oriented focus; Ability to work with complex claims.
Interpersonal and relationship building skills; Ability to establish and maintain positiveworking relationships, internally and externally.
Office proficient; Ability to utilize Fax, Copier, Scanner. Understand mailroom procedures,among other basic office functions.
Proactive; Works to master his/her own environment with the goal of avoiding problemsbefore they arise.
Process improvement-minded; Ability to enhance and develop performance by analyzingcurrent data and processes along with openness to feedback and constructive criticism.
Professional communication skills; Ability to tactfully present information in clear andunderstandable manner.
Professional integrity; Ability to work independently with a high level of professionalism,dedication and commitment.
Proficient with technology; Ability to utilize Microsoft Office applications, databases, EHR andpractice management software, as well as, internet applications.
Results‐oriented; Ability to meet deadlines and hold vendors accountable to service levelagreement.
Revenue Cycle Focused; Ability to understand how revenue flows into and out of anorganization
Time management; Ability to prioritize and efficiently process claims.
Work environment/Conditions:
Office with cubicle environment, headsets may be utilized, but not required
Fast Paced Office, Ever-Changing Environment


Disclaimer: The statements and descriptions denoted herein are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. The organization’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Meet Some of DentalOne Partners's Employees

Melissa M.

Senior Vice President, Operations

Melissa partners with 59 practices in the West region to set each team up for success by making sure in-office Operations Teams and support services are ready for patients.

Tanya F.

Operations Leader

Tanya oversees daily operations to make sure doctors in supported practices are successful and focused on dentistry—not administration. She also makes each day a new opportunity to strengthen and support her team.

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