Tax - Global Employment Services (IAS) - Senior Manager

About Deloitte

Deloitte is the largest private professional services network in the world. Every day, approximately 220,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters.

In South Africa, Deloitte is one of the leading professional services organisations, specialising in providing Audit, Tax, Consulting, Risk Advisory and Corporate Finance services. We serve clients in a variety of industries from financial services, to consumer business, energy, mining and manufacturing, tourism and the public sector, and we provide powerful business solutions to some of the world's most well-known and respected companies, including more than 80 percent of the Fortune 100.

Our professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from cultural diversity. They are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities. We understand that our professionals hold interests outside of the work space and we aim to encourage work/life balance, supporting them in all aspects of their lives.

Our talented professionals and our clients understand the link between a strong learning and development programme and the ability for Deloitte to deliver on its promise of consistent, high-quality service delivery worldwide.

Whatever your age, gender or culture, take your career to the next level with the talents and capabilities you'll develop at Deloitte.

About the Division

Deloitte offers a broad range of fully integrated tax services and tailored signature tax solutions and insights designed to work for business needs.

Our approach combines insight and innovation from multiple disciplines that keep current with the latest legislative, compliance and business innovations that will impact business' tax strategy, compliance and reporting requirements. With an extensive network of African Tax professionals, equipped with in-depth knowledge, technical expertise and experience of both regional and global tax insights, we are best placed to guide businesses through the dynamic global and local regulatory landscapes to help them excel globally.

Our Services include the following:

  • Business Taxes Services which is made up of: Business Tax, Mergers & Acquisitions, Tax Management Consulting, Governments Grants & Incentives, Deloitte Private Client Services, Tax as a Managed Service, Deloitte School of Tax
  • Indirect Tax which is made up of: VAT and Customs & Global Tax, Global Employer Services
  • Cross Border Taxes which is made up of: Transfer Pricing, International Tax

Our professionals need to have the acumen to handle complex situations and multiple responsibilities simultaneously, balancing long term projects with the urgency of immediate operational demands. We are committed to establishing and empowering the firm by establishing an environment of continuous learning and enriching career opportunities.

About the Job

Main Purpose of the job

To support service / business area leadership in the implementation of strategic plan through the effective management of team/s

Minimum Qualifications


Desired Qualifications

Postgraduate qualification in Taxation (Masters)

Minimum Experience

7 years' working experience

Desired Experience

5 - 7 years expatriate tax experience; 3 of these in a management role

Reporting Structure

  • Service Line Leader
  • Partner / Director / Associate Director
  • Senior Manager
  • Managers / Subordinates

Key Performance Areas

Strategic Impact

  • Supports the implementation of strategy of the Service Line / Business Area in relation to specific area of expertise
  • Implements the strategy within area of responsibility by conforming to plans set by leadership in all engagements / projects including:
  • Revenue targets
  • Talent management
  • Communication to teams
  • Tracking of plans in engagement / projects
  • Actively identifies sales opportunities in broader market
  • Contributes to preparation of proposals / tenders and presentations
  • Participates in sales presentations and client negotiation teams for new and retained business
  • Grows market network with key players and builds long-term relationships
  • Builds relationships across Deloitte service lines for cross-selling opportunities and combined engagement pursuits
  • Identifies innovative solutions on projects / engagements to enhance / renew service offerings to client
  • Drives own client portfolio and profitable book of business (depending on SL/BU)

Client Impact: External / Internal

  • Maintains high level oversight of client engagements / projects
  • Forms appropriate judgements based on careful analysis to make sound business decisions on engagements / projects
  • Develops productive, credible and trusting relationships with key players and their teams during assignments / projects
  • Builds a network of senior-level internal relationships across Deloitte to understand other business unit offerings and to market own area
  • Establishes and maintains strong relationships with external business leaders across industries
  • Contributes to thought leadership and shares knowledge and expertise with clients, colleagues and teams

Operational Effectiveness

  • Communicates detail of SLA's to teams and maintains high level monitoring of adherence by all parties
  • Manages engagements / project risk through supervision of completion of required documentation and processes as mandated by RIL, as well as risk to client confidentiality
  • Leads / manages complex client engagements and maintains high level oversight of all engagements / projects within sphere of responsibility
  • Meets regularly with clients and teams to understand issues, anticipate needs and address these
  • Consistently drives improvement on deliverables through effective leadership
  • Keeps SL/BU leadership updated on status of all assignments
  • Communicates need for any changes in engagement / project plan to relevant leadership and obtains agreement for relevant amendments
  • Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
  • Drives Deloitte values of exceptional service to clients, growing the firm's brand and talent development

Development / Growth of Team

  • Mentors and develops team members and counselees on an ongoing basis
  • Empowers managers through appropriate delegation of work
  • Develops close working relationships with key talent
  • Maintains dynamic succession plans for every critical resource, depending on the profile / need expertise
  • Maintains own development and knowledge in specialised area and business
  • Demonstrates commitment to transformation agenda of the firm
  • Provides consistent recognition and encouragement to teams and leads by example

Budgets / Profitability

  • Resources engagement teams with suitable talent, balancing correct levels and numbers and recruiting as necessary
  • Manages margins effectively through accurate budgeting, pricing and profitability management on engagements
  • Monitors that time and expenses to engagements are recorded and submitted weekly
  • Oversees WIP on projects / engagements and ensures billings are timeously done and collections followed up
  • (May) negotiate pricing for engagements to ensure profitability whilst maintaining client interest

Differentiators for this specific role

  • Global Mobility

Manages the individual and corporate tax reporting and mitigates compliance risks inherent in global deployment

  • Reward Skills

Performs and guides clients and internal teams in all aspects of executive compensation design

  • Global Employer Services Technology

Advises clients on how to best utilise technology to achieve efficiencies, streamline processes, or ensure compliance

Technical Competencies


  • Tax Laws and Rules

Provides subject matter expertise in current tax legislation, proposed / pending legislation, their implications, and understands interaction across the Global Tax and Legal function, specifically with their area of expertise

  • Delivery Excellence

Acts as advanced Subject Matter Expert (SME) of the key capabilities required to deliver a high quality service experience to the client

  • Analytical Thinking and Problem Solving

Makes decisions with confidence based on analysis of available information to drive business success

  • Technology Tools and Solutions

Demonstrates advanced knowledge of service line or market specific technology solutions

  • Expertise in field with excellent industry and business knowledge
  • Strong business acumen
  • Demonstrated leadership skills
  • Sales and negotiation skills
  • Ability to manage and execute projects
  • Demonstrated execution of complex projects to profitable outcomes
  • Skilled in drafting and presenting client proposals
  • Excellent report writing skills
  • Good financial knowledge


  • Exceptional communication skills, both written and verbal
  • Effective interpersonal and relationship building skills
  • Sound mentorship and coaching ability with desire to develop self and others
  • Strong client delivery focus
  • Highly adaptable, managing change and ambiguity with ease
  • Focus on quality and risk
  • Sound problem solving ability

Senior Manager Talent Standards

Living our Purpose

Acts as a role model and inspires others to embrace and live our purpose and values

Competitive Edge

Applies deep knowledge of disruptive trends and competitor activity to drive continuous improvement


Builds deep relationships across a diverse network and uses a flexible influencing style to gain buy-in and drive impact

Performance drive

Creates opportunities to drive impact; anticipates clients needs and delivers superior results by leveraging each person's strengths to build high performing teams across businesses and borders

Strategic direction

Translates broader strategy into a compelling team vision and goals; aligns the team and sets priorities to achieve objectives

Talent development

Actively contributes to building the talent pipeline; creates a talent experience that attracts, develops and retains top talent and high performing teams

Inspirational Leadership

Establishes a strong leadership brand and inspires followership through passion, integrity, and appreciation of others

Requisition code: ZA134073SM

See Inside the Office of Deloitte

One of the largest professional services organizations in the U.S., Deloitte delivers innovative solutions to the complex business problems facing companies around the world. Deloitte offers rewarding careers in four businesses—audit, tax, consulting, and financial advisory. Widely recognized for its inclusion initiatives, Deloitte is committed to building a workplace environment that allows people from all generations, ethnicities, and cultures to be their authentic selves.

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