Strategy & Operations Global Business Services Outsourcing & Shared Services Manager

Strategy & Operations Global Business Services Outsourcing & Shared Services Manager

Achieve the next level of Performance! Leading businesses are now using Global Business Services (GBS) to create alignment among their business units. Instead of operating numerous shared service centers and managing outsourcing vendors separately, organizations can integrate governance, locations, and business practices across the enterprise to achieve transformative performance improvements. In this way, GBS serves as a single enterprise organization or network that can drive collaboration and sharing to improve delivery efficiency, effectiveness, and business outcomes.

Work you'll do

You along with dynamic colleagues will work closely with executives to consider how an outsourcing or shared services operating model aligns with their specialists business strategy. As a Manager, you will lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies.

Manager level responsibilities include: providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement. You will be expected to implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance. Managers participate in the development and presentation of proposals for business development activities. You will have the opportunity to lead small engagements or components of large, complex engagements.

The team

S trategy & Operations

A part of Deloitte Consulting LLP, our Strategy & Operations consultants offer insightful recommendations and data-fueled strategies to help our clients address some of their most complex business issues. We are a diverse and talented team that supports a collaborative culture and delivers value through the application of technology, strategy, and process improvement. We tackle our clients' organizational strategy, financial management, supply management, innovation, and growth issues and help to enhance their business performance, productivity, and long-term profitability. Join us, and play a key role in designing our clients' roadmap to the future. Learn more about our Strategy & Operations practice .

O perations Transformation

Deloitte's Operations Transformation practice helps clients implement their corporate strategy and accomplish their business objectives. Using our deep sector and technical expertise we transform our clients' core business and operations, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency. Learn more about our Operations Transformation practice.

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

Manager Qualifications

Required:

  • Must have subject matter expertise in Shared Services, Outsourcing and/or Offshoring industry or multiple back office functional optimization

    • Must have subject matter expertise in Shared Services, Outsourcing and/or Offshoring industry or multiple back office functional optimization

      • Must have subject matter expertise in Shared Services, Outsourcing and/or Offshoring industry or multiple back office functional optimization
      • Shared Services Feasibility Assessments, Implementations, and Optimization
      • Ability to analyze and apply outsourcing trends
      • Practical experience with the full lifecycle of functional optimization, BPO and/or shared services programs
      • Core vs. Non-Core Assessments
      • Understanding of vendor landscape
      • Financial analysis and business case development experience
      • Ability to interact at all levels of the client organization
      • A minimum of 6 years consulting and/or industry experience is required
      • Bachelor's Degree
      • Ability to travel 80-100%


      Preferred:

      • Ability to work independently, manage small engagements or parts of large engagements

        • Ability to work independently, manage small engagements or parts of large engagements

          • Ability to work independently, manage small engagements or parts of large engagements
          • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
          • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
          • Willingness to mentor junior staff
          • An advanced degree is preferred


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: E18NATCMGRMC029-SO


See Inside the Office of Deloitte

One of the largest professional services organizations in the U.S., Deloitte delivers innovative solutions to the complex business problems facing companies around the world. Deloitte offers rewarding careers in four businesses—audit, tax, consulting, and financial advisory. Widely recognized for its inclusion initiatives, Deloitte is committed to building a workplace environment that allows people from all generations, ethnicities, and cultures to be their authentic selves.


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