Strategy & Operations Business Process Outsourcing Manager

Business Process Outsourcing advisory services assists clients in defining and implementing outsourcing and off-shoring strategies for selected back office processes, including finance and accounting, and procurement. We bring deep process knowledge and insight into areas that are suitable for outsourcing and those that may better be retained, and assist our clients in developing robust, forward looking strategies for global delivery at optimal cost. Our BPO advisory services team supports clients in implementing their selected strategies, including driving the process to select a vendor, negotiate a contract, and transition to a new operating model. Our clients are major multi-national corporations across industry sectors, with a footprint covering the Americas, Europe and Asia Pacific.

Work you'll do

You along with dynamic colleagues will help organizations create a single enterprise organization or network of Shared Services and Outsourcing relationships. As a Manager, you will lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies. Manager level responsibilities include: providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement. You will be expected to implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance. Managers participate in the development and presentation of proposals for business development activities. You will have the opportunity to lead small engagements or components of large, complex engagements.

Manager Qualifications

Required:

  • Subject matter expertise in the Outsourcing and/or Offshoring industry
  • Core vs. Non-Core Assessments
  • Understanding of vendor landscape
  • Ability to analyze and apply outsourcing trends
  • Practical experience with the full lifecycle of Business Process Outsourcing transactions
  • Ability to interact at all levels of the client organization
  • A minimum of 6 years consulting and/or industry experience is required
  • Bachelor's Degree
  • Ability to travel 80-100%

Preferred:

  • Ability to work independently, manage small engagements or parts of large engagements
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Willingness to mentor junior staff
  • An advanced degree is preferred

The team

Strategy & Operations

A part of Deloitte Consulting LLP, our Strategy & Operations consultants offer insightful recommendations and data-fueled strategies to help our clients address some of their most complex business issues. We are a diverse and talented team that supports a collaborative culture and delivers value through the application of technology, strategy, and process improvement. We tackle our clients' organizational strategy, financial management, supply management, innovation, and growth issues and help to enhance their business performance, productivity, and long-term profitability. Join us, and play a key role in designing our clients' roadmap to the future. Learn more about our Strategy & Operations practice.

Operations Transformation

Deloitte's Operations Transformation practice helps clients implement their corporate strategy and accomplish their business objectives. Using our deep sector and technical expertise we transform our clients' core business and operations, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency. Learn more about our Operations Transformation practice.

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization.We value our people and offer employees a broad range of benefits. Learn more about whatworking at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to dotheir best work every day. We celebrate individuals by recognizing theiruniqueness and offering them the flexibility to make daily choices that canhelp them to be healthy, centered, confident, and aware. We offerwell-being programs and are continuously looking for new ways to maintain aculture where our people excel and lead healthy, happy lives. Learn more about Lifeat Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. Thispurpose defines who we are and extends to relationships with our clients, ourpeople and our communities. We believe that business has the power toinspire and transform. We focus on education, giving, skill-based volunteerism,and leadership to help drive positive social impact in ourcommunities. Learn more aboutDeloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feelprepared and confident. To help you with your interview, we suggest that you doyour research: know some background about the organization and the businessarea you're applying to. Check out recruitingtips from Deloitte professionals.

Requisition code: E18NATCMGRMF320-SO


See Inside the Office of Deloitte

One of the largest professional services organizations in the U.S., Deloitte delivers innovative solutions to the complex business problems facing companies around the world. Deloitte offers rewarding careers in four businesses—audit, tax, consulting, and financial advisory. Widely recognized for its inclusion initiatives, Deloitte is committed to building a workplace environment that allows people from all generations, ethnicities, and cultures to be their authentic selves.


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