ServiceNow Administrator/Solution Engineer

Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting, and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world's most well-known and respected companies, including more than 75 percent of the Fortune 100.

At Deloitte, in addition to challenging and meaningful work, you'll have the chance to give back to your community and make a positive impact on your peers. Our commitment to individual choice lets you customize aspects of your development. Finally, our culture of innovation means your ideas on how to improve our business and your clients' will be heard.

Visit www.deloitte.com/us/careers to learn more about our culture, benefits and opportunities.

Deloitte Consulting LLP is one of the world's leading management consulting firms for executable strategy, operations, technology, and human capital advisory services. The consulting practice is built around integrated core capabilities – people, process and technology and industry expertise – the capabilities needed to help our clients to tackle their most complex challenges.

Solution Engineer, Deloitte Consulting LLP

If you're interested in working on mission-critical solutions, then joining Deloitte Consulting as a Solution Engineer could be your most rewarding move. The role provides you the opportunity to sharpen your technical, analytical and business skills while working as a part of a team committed to delivering excellent service for clients around the globe. You will learn new skills that are in demand by our clients, gain expertise in Deloitte's methodologies and contribute to increasingly complex duties.

In conjunction with our other delivery centers around the world, we offer development and sustainment services for our clients, both pre and post-implementation. Our continued growth has created the need for application development and management professionals to provide services in support of our client's systems and business processes. Successful candidates will demonstrate both their ability to work independently and experience making decisions to complete assigned responsibilities from center leadership. We are seeking exceptional candidates who have the commitment to join a world-class client delivery organization that is a part of one of the world's premier consulting firms.

We strive to be recognized as the leading professional services firm by demanding and delivering excellence, and by providing interesting, challenging work and opportunities for personal and professional growth. Come and excel within Deloitte Consulting. Our delivery centers provide complete operations services for application management, custom development, and business process support for clients. Our teams develop post implementation go-live support environments, construct the transition plan from the project team to the support team, and support and maintain the client applications and technology infrastructure.

Illustrative responsibilities include:

  • We are looking for a dynamic ServiceNow Administrator to support and develop in an expanding ServiceNow environment.
  • You will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the admin team.
  • General support, administration and maintenance of ServiceNow platform and associated applications
  • Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
  • Working closely with ServiceNow functional team, configure and improve core and custom applications.
  • Work directly with end users to resolve support issues within ServiceNow
  • Monitor health, usage and overall compliance of ServiceNow and its applications
  • Develop systems integrations and process automation
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
  • Configuring and managing Discovery and Orchestration
  • Coordinate application and platform upgrades
  • Load, manipulate and maintain data between Service-now and other systems
  • Create ServiceNow reports and dashboards
  • Flexibility to work with a variety of personalities and styles
  • Good team player
  • Must be a self-starter and keen to explore new solutions

If you are interested in a position, please contact us. To qualify for our Solution Engineer role, you should possess the following:

  • 2+ years ServiceNow administration in an enterprise environment
  • Experience configuring ServiceNow Discovery
  • Must be technically savvy and able to design and build applications that meet business goals and objectives
  • Proven experience implementing and customizing a web architected, n-tiered enterprise application
  • Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
  • Experience with JavaScript, XML, HTML
  • Familiar with LDAP, MS Active Directory, ADFS
  • Integration (interfacing) of enterprise software systems
  • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
  • Bachelor of Science in Computer Science, a similar technical discipline or comparable experience
  • ServiceNow System Administrator Certification preferred
  • ITIL V3 Foundation Certification preferred

Requisition code: E18ORLCACSDK009-USDC


See Inside the Office of Deloitte

One of the largest professional services organizations in the U.S., Deloitte delivers innovative solutions to the complex business problems facing companies around the world. Deloitte offers rewarding careers in four businesses—audit, tax, consulting, and financial advisory. Widely recognized for its inclusion initiatives, Deloitte is committed to building a workplace environment that allows people from all generations, ethnicities, and cultures to be their authentic selves.


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