Salesforce Solution Manager

US Delivery Center – Solution Manager

Are you an experienced, passionate pioneer in technology – a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center – we are breaking the mold of a typical Delivery Center.

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below …

Work you'll do/Responsibilities

  • Salesforce Technical Manager works within an engagement team and is responsible for identifying the client needs, breaks down large scale projects to manageable tasks, working out which IT products to use based on cost benefit analysis and research, agreeing plans with the clients, explaining to designers and developers what's required and overseeing the progress, producing documents that monitor progress and ensure the quality of the project and advising the client on managing future IT needs
  • Responsible to provide top down and bottom estimates to high level functional stories; Well versed with Agile delivery model delivering Salesforce projects, Salesforce manager is responsible to oversee and drive scoping, build, sprint testing and deployment to lower and production environments
  • Estimate, design and deliver data migration requirements using Salesforce and other industry ecosystem products
  • Lead overall Salesforce Design, Build, testing, Documentation and deploy high quality business solutions on the Force.com platform in the Salesforce space
  • Analyze, estimate and recommend solutions with in-depth understanding of customer landscapes
  • Communicate effectively with internal teams and client to address technical design, functional gaps, manage risks & issues, cross dependencies with other teams
  • Develop end to end Salesforce solutions using Force.com APEX Class, Triggers, Visualforce pages, components etc.
  • Play a technical lead role in evaluating new CRM technologies/ad-ons and develops plans for their implementation into Salesforce org.
  • Provide technical support for existing custom APEX code being used on the Force.com platform
  • Integrate Salesforce application with other boundary systems leveraging SOAP/REST based solutions
  • Train other development resources on Salesforce development practices
  • Maintain alignment with Salesforce development best practices
  • Build future integration points between Salesforce and Custom Applications

The Team

From our centers, we work with Deloitte consultants to design, develop and build solutions to help clients reimagine, reshape and rewire the competitive fabric of entire industries. Our centers house a multitude of specialists, ranging from systems designers, architects and integrators, to creative digital experts, to cyber risk and human capital professionals. All work together on diverse projects from advanced preconfigured solutions and methodologies, to brand-building and campaign management. We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation and knowledge development with a focus on quality. The US Delivery Center supports a collaborative team culture where we work and live close to home with limited travel.

Qualifications

Required

  • 10+ years of consulting and / or CRM implementation experience.
  • 4 full life-cycle Salesforce implementation with strong expertise in 2 of the following modules: Sales Cloud, Service Cloud, Marketing Cloud, Force.com
  • Experience managing at least two large-scale full-life cycle implementations of CRM solutions
  • Ability to travel to client sites 0 - 10% of the time as per project
  • Strong people management skills leading small to larger team spread across geographies
  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
  • Strong communication skills, both written and oral.
  • 5+ years of hands on experience on Sales/Service Cloud or Force.com platform and integrations.
  • SFDC Experience working in APEX class / coding, Custom coding, Process Builder, Communities, Triggers, Visualforce, Workflows, CSS, HTML, Templates and Web Services.
  • Having knowledge of MuleSoft, Informatica and Informatica Cloud is a plus.

Preferred

  • Public sector implementation experience
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Full SDLC experience implementing Salesforce or other CRM platforms (Oracle Sales Cloud, SAP CRM, Microsoft Dynamics, etc.) or CPQ technologies (Big Machines, Apttus, Cameleon)
  • Certifications – Salesforce PD1, PD2, Sales/Service cloud, virtualization or on other cloud technologies preferred

Additional US Delivery Center Requirements

  • Must be willing to live and work in the Orlando, FL area

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

Requisition code: E18ORLCMGRCB001-USDC


See Inside the Office of Deloitte

One of the largest professional services organizations in the U.S., Deloitte delivers innovative solutions to the complex business problems facing companies around the world. Deloitte offers rewarding careers in four businesses—audit, tax, consulting, and financial advisory. Widely recognized for its inclusion initiatives, Deloitte is committed to building a workplace environment that allows people from all generations, ethnicities, and cultures to be their authentic selves.


Back to top