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Deloitte

Oracle Senior Delivery Manager - SaaS Application Management Services (AMS)

Atlanta, GA

Position Summary

Oracle Senior Delivery Manager - SaaS Application Management Services (AMS)

Work You'll Do

As a Diamond-level member of the Oracle Partner Network, Deloitte needs thought leaders like yourself to help pave the way for our clients and Oracle Operate engagements. For our clients, our Oracle Managers reduce cost and support innovation at the enterprise level by managing end to end delivery of our engagements, engaging in client management and promoting innovation and value enablement for their Oracle applications.

Deloitte's Managed Services act as an extension to client's organizations by bringing deep capabilities in advising, maintaining and enhancing technologies to serve alongside client teams to deliver insights across flexible economic models that align cost to consumption, delivery to realized outcomes and engagement accountability to a truly collaborative partnership.

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Responsibilities will include:

  • Client Management: Manage day to day interactions with executive clients and sponsors
  • Delivery: Manage and deliver Oracle operate client engagements end to end. You will assume single point of ownership and are accountable for all client service delivery related activities including stakeholder management, team management, reporting, escalation and communication management
  • Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
  • People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

The Team

We are fun! Our team is global and brings together a multitude of backgrounds, perspectives and skills. We collaborate to solve complex business challenges while still managing to enjoy virtual ice cream socials, pizza parties and coffee chats.

Our projects utilize our talents across manufacturing, financial, HR, CRM, procurement, order management, supply chain, and other business needs leveraging the full suite of Oracle products (i.e. Oracle EBS, ERP Cloud, and Edge Products.)

Required Qualifications:

  • 12+ years of Oracle consulting or industry experience in an AMS/support environment
  • 5+ years of Delivery Management experience
  • 3+ years of Managed support engagements with Oracle Cloud ERP clients
  • Experience in a multi-technology and multi-application environment
  • Experience in support roles in a multi-technology environment (ex. ERP, Reporting and Business Intelligence, CRM, Database Administration, SOA and B2B)
  • Global AMS experience
  • Bachelor's Degree or equivalent professional work experience
  • Ability to travel up to 25%, based on work you do and the clients and industries/sectors your serve
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred Qualifications:

  • Experience in RFP and proposal development such as sizing for Oracle Cloud ERP and associated boundary applications operational models
  • Work in a multi-vendor environment and demonstrate leadership and ownership in resolving end to end problems for client in Oracle Cloud ERP
  • Experience with SLA adherence and active engagement with Client to help achieve KPI's (Key Performance Indicators)
  • Experience in ITIL Framework
  • Oracle SaaS Cloud experience
  • Project Management Professional (PMP) certified
  • Experience selling $3M+ consulting services per year

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Recruiting tips

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 171920

Client-provided location(s): Atlanta, GA, USA; Kansas City, MO, USA; Houston, TX, USA; Boston, MA, USA; Detroit, MI, USA; Indianapolis, IN, USA; Philadelphia, PA, USA; Cleveland, OH, USA; Charlotte, NC, USA; Minneapolis, MN, USA; Tampa, FL, USA; Austin, TX, USA; Nashville, TN, USA; Miami, FL, USA; Dallas, TX, USA; Chicago, IL, USA; Cincinnati, OH, USA; McLean, VA, USA
Job ID: Deloitte-171920
Employment Type: Other