Operations and Production Specialist

Operations and Production Specialist

As Creative Development's Operations and Production Specialist, you will be a core member of the Creative Development (CD) team and work as a liaison to the Marketing Services channels as well as internal clients. Alongside the Operations and Production Manager, you will be responsible for ensuring the on-time and on-budget delivery of creative assets from project initiation to completion. You will also be responsible for a variety of team operations such as coordinating monthly team meetings and taskforce initiatives. Your skills in communications, operations, and project management will be crucial to our CD service delivery model. This role will also support the Creative Director for any ad hoc projects as needed.

Role & responsibilities

  • For assigned client pods, coordinate assigned operations and scheduling for the intake of Creative Development projects:
  • Participate in necessary campaign kickoff and status calls as needed to gain an understanding of project requirements and connect with design, multimedia and content leaders to assign projects to appropriate resources
  • Complete and submit Creative Briefs on a timely basis
  • Evaluate and respond to incoming project requests, inquiries, and concerns with the highest level of customer service
  • Ensure proper charge codes and other necessary logistical information is shared with the team
  • Coordinate asset sharing and completion of required paperwork
  • Track agency prepayments and submit invoice processing
  • Organize Creative Development team operations and logistics
  • Update project status reports in real time for effective project management and weekly status calls
  • Coordinate monthly team calls (host assignments, agendas, meeting decks, guest speakers, etc.)
  • Arrange operations for all Creative Development taskforces and initiatives (develop agenda, track action steps, etc.)
  • Work with Operations and Production Manager to analyze period-by-period budget and utilization results; evaluate and track trends and make recommendations for continuous improvement
  • Identity relevant metrics to track and build reports to send to leadership and stakeholders
  • Collaborate with Value Measurement on CD dashboard
  • Play lead role with onboarding new Creative Development team members to Marketing Services and provide a deep dive of internal processes, tools, best practices, etc.
  • Submit creative content for relevant awards and complete proper filing as needed
  • Track and continuously develop MS and CD Learning & Development plan including internal programing, external seminars and annual Marketing & Communications Academy agenda
  • Explore design trends, new technologies, and alternative ways to deliver creative assets and share findings with the team in a regular basis
  • Support Creative Director with any ad hoc project requests

Skills & personal attributes

  • Excellent at juggling multiple projects and priorities
  • Strong written and verbal communication skills
  • Strategic and creative problem solver
  • Able to consistently meet deadlines and remain calm under pressure
  • Detail-oriented, organized, and highly productive
  • Ability to own and execute project plans and schedules
  • Customer service focused
  • Willingness to learn on the job

Background & requirements

  • Bachelor's degree in business, marketing, communications or related field
  • 1-3 years' experience in project management / operations / working with creative departments
  • Strong skills in Microsoft PowerPoint, Word, Outlook, Excel
  • Understanding of the creative process and design tools

Requisition code: E18NATSSPEGO011-CL4


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