Lead Resource Management Specialist, Human Capital

JobTitle: P Lead Resource Management Specialist

Channel/Function: Talent– CTS

Department/Area: Resource Management

BusinessAlignment: Consulting-HumanCapital

Work Location: Open

PositionReports to: CTS Resource Manager Leader

Level: ProfessionalLead

Applicants or employees with disabilities must be offeredany reasonable accommodations, which are necessary for them to be able toperform the essential functions of a position.

Job Overview:

The CTS ResourceManager is responsible for delivering ongoing resource management support toone or more business units with a focus on representing the “gold standard” in customerexperience, operational efficiency, and process excellence. The Resource Manager is aligned to thebusiness by FSS and manages deployment for an assigned population ofpractitioners by service area, service line, and/or region.

One a day today basis, the Resource Manager is responsible for executing all staffingprocesses and completing all ad hoc staffing activities required to optimizedeployment for the business. Optimizingdeployment requires creativity and critical thinking, as each deploymentdecision must be made in consideration of the deployment strategy, the needs ofthe client engagement, and the development of our professionals. The Resource Manager is the only Talentprofessional who maintains an assigned, one-on-one relationship with ourpractitioners, and delivering effective career coaching and development in thecontext of deployment is core to this relationship.



  • Optimize utilization across the assigned practitioner population by making staffing decisions in support of the deployment strategy for the business or practice area
  • Propose assigned practitioners with current or near-term availability to project assignments that align with their skills, professional goals, and/or staffing preferences
  • Own and manage resource requests for assigned practice area by validating requirements, searching for candidates, and presenting candidates for consideration
  • Support resource management teammates in filling their open resource requests by proposing candidates and responding to requests for information promptly
  • Advise projects on how best to navigate and engage in the resource management processes, and make recommendations for improved outcomes
  • Utilize all available RM tools and Deloitte resources to identify candidates and develop creative staffing solutions for open resource requests
  • Develop and maintain relationships with key practice and industry leaders, and leverage these relationships to maximize deployment opportunities for assigned population
  • Resolve staffing conflicts to the satisfaction of all parties, which may include identifying creative staffing alternatives and negotiating with projects and practitioners
  • Influence project managers and practitioners to accept an alternate staffing outcomes by articulating the value and long-term or “big picture” benefits
  • Escalate sensitive or high-risk staffing situations to RM and/or business leadership, as appropriate
  • Actively maintain one-on-one relationships with assigned practitioners in order to develop detailed understanding of practitioner goals and preferences, as well as to provide deployment-related career coaching
  • Maintain understanding of key resource management metrics and how these metrics impact practice financial performance
  • Effectively utilize RM Information Services team to optimize Resource Manager time, maximize productivity, and ensure an exceptional customer experience
  • Collaborate with RM Information Services team to confirm practitioner schedule details and collect schedule changes
  • Collaborate with RM Information Services team to manage practitioner compliance with schedule confirmation, variance, resume, and skills requirements
  • Collaborate with RM Information Services team to provide representative resumes or other resource management-related information in support of sales or proposal activities
  • Support ongoing CTS resource management initiatives, as available and needed

RMTools, RM Data Management, and Other Deloitte Technology

  • Maintain high level of proficiency in all resource management tools and relevant Deloitte technology resources
  • Maintain detailed knowledge of RM reporting capabilities and leverage shared RM reporting team for the production of all reports
  • Collaborate effectively with RM IS team to ensure that schedule and resource request data (GSS, GSS Web, and/or StaffTrak) is current, complete, and accurate at all times

Knowledgeof Our Business

  • Maintain an understanding of the business, markets, and service offerings within assigned FSS and across Deloitte
  • Maintain detailed knowledge of the practitioner skills profiles in the assigned FSS
  • Maintain knowledge of other business areas in the firm that are relevant to the skills and experience of assigned practitioner population for the purposes of cross-staffing
  • Maintain knowledge of the project pipeline in assigned practice area in order to manage available resources and advise on future supply and demand


  • Proactively review staffing data for assigned population and develop meaningful insights on trends, forecast, opportunities for improvement, and areas of concern
  • Collaborate with RM leaders and Deployment Advisors to provide practice leaders with resource management insights and recommendations

Collaborateeffectively with Business Advisor and other CTS organizations to provideseamless Talent support to the business, including:

Advisor Organization (Business & Deployment Advisors)

  • Activelyand promptly share relevant project- and practice-level resource managementinformation and insights with Business and Deployment Advisors, as necessaryand appropriate
  • Collaboratewith the Business and Deployment Advisors to implement deployment-relatedaspects of various Talent programs

Recruiting (Acquisition & Mobility)

  • Provideinput to recruiting order board based on current and expected future demand
  • Provideinput on potential fit and deployment options for campus and experienced hirecandidates, as needed
  • Collaboratewith recruiting team to provide a smooth onboarding and first deploymentexperience to our new hires

Learning & Development

  • Maintainknowledge of relevant learning programs for assigned practitioner population
  • Recommendappropriate and relevant training to support practitioner and business goals,including cross-training opportunities to increase utilization

Performance Management

  • Communicatewith project leadership and counselors on practitioner performance and careergoals
  • Participateactively in the performance management process by providing relevant input onpractitioner participation in the staffing process, compliance withadministrative requirements, utilization, and other performance considerations.


  • Collaboratewith Finance Managers on forecasting and other analysis, as needed
  • ProvideFinance Managers with all relevant utilization, project, and practitionerinformation that may impact financial forecasting

Required Skills and Qualifications:

  • BA or BS undergraduate degree
  • Minimum of 4 years of experience in a professional services firm
  • Experience with audit/hourly staffing a plus
  • Strong critical thinking, analysis, and problem-solving skills
  • Strong conflict resolution skills, including the abilities to negotiate and influence others
  • Strong written and oral communication skills
  • Ability to manage and resolve complex and sensitive situations
  • Ability to multitask and prioritize tasks appropriately
  • Ability to work both independently and collaboratively with large teams
  • Ability to manage confidential information appropriately and professionally
  • Strong competency in core professional skills, especially: attention to detail, responsiveness, follow through, flexibility, initiative, and tact
  • Strong proficiency with MS Office tools: Excel, Word, PowerPoint, Outlook

Requisition code: E17NATSLEACW630-HRL4

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One of the largest professional services organizations in the U.S., Deloitte delivers innovative solutions to the complex business problems facing companies around the world. Deloitte offers rewarding careers in four businesses—audit, tax, consulting, and financial advisory. Widely recognized for its inclusion initiatives, Deloitte is committed to building a workplace environment that allows people from all generations, ethnicities, and cultures to be their authentic selves.

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