Infrastructure Support Manager, Cloud (Studio Lead)

Infrastructure Support Team Lead

Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries.

Work you'll do

As a valued member of our team, this position will focus on leading the Cloud team to ensure that the infrastructure is being properly monitored, maintained, and secured to Deloitte Digital's standards. They will be accountable for ensuring that issues are addressed within defined SLAs, agent queues are properly prioritized, as well as contribute to the process of creation and updating operational processes that US and USI resources will follow in supporting the infrastructure. The Cloud team focuses primarily on building and supporting the infrastructure required for hosting solutions for our clients.

  • Provide leadership to the Cloud team
  • Prioritize issues within ticketing system
  • Function as a SME for security compliance within the Greensboro studio
  • Assist in training practitioners in topics specific to the Greensboro studio
  • Develop documentation where required
  • Collaborate in defining and maintaining operational procedures relevant to the Cloud
  • Act as point of escalation for incident management process
  • Handle on-call during off-peak hours to respond to support service issues.

The team

At Deloitte Digital we work with some of the world's largest brands. Our cross-discipline teams put our creative and technology chops to the test. Studio-based teams complement our road warriors to deliver engaging new solutions for our clients. Learn more about Deloitte Digital. This role is studio based out of our Greensboro, NC studio.

Qualifications

Required:

  • 5+ years of related technical and managerial experience
  • 2+ years of supporting Cloud environments
  • Knowledgeable in supporting both Windows and Linux environments, scripting, networking concepts, and automation implementation
  • Excellent interpersonal and customer service skills.
  • Skilled in effective IT service management processes and procedures.
  • Ability to approach technical challenges from a business perspective.
  • Ability to problem solve, resolve conflicts, attend to details, and execute.

How you'll grow

At Deloitte Digital, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills, work with industry-leading talent on a daily basis, in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career, while delivering products and services to Fortune 500 clients. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Who says work can't be fun? At Deloitte Digital, the worlds of business, creative, and technology intersect to transform the way we work, play, and communicate. We can't quite put our finger on it, but that combo creates something kind of magical. In studios or on the road, we believe in our people, and we understand that quality of life directly impacts quality of work. We pride ourselves on our flexible work environment and distinctive culture. Learn more about life at Deloitte Digital.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips[JP1]

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

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Requisition code: E18GRECMGRKC113-DD


See Inside the Office of Deloitte

One of the largest professional services organizations in the U.S., Deloitte delivers innovative solutions to the complex business problems facing companies around the world. Deloitte offers rewarding careers in four businesses—audit, tax, consulting, and financial advisory. Widely recognized for its inclusion initiatives, Deloitte is committed to building a workplace environment that allows people from all generations, ethnicities, and cultures to be their authentic selves.


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