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GPS Operations Transformation Healthcare Quality Analyst Lead

Helena, MT

Position Summary

Are you looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte's Core Business Operations (CBO) portfolio operates at the center of our client's business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.

Work you'll do

The Quality Team is responsible for verifying the completeness and accuracy of clinical documentation. This team confirms that the documentation is complete and accurate in accordance with established standards. In this role, the Quality Analyst Team Lead will partner with project team members in conjunction with medical examiners to submit quality reports in a timely manner.

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Responsibilities include:

  • Conduct reviews of medical exam documentation in accordance with established medical and legal requirements
  • Verify all requests have been fully addressed following appropriate clinical and diagnostic procedures
  • Interact with healthcare professionals to provide report-specific feedback and assist in resolving discrepancies prior to submission
  • Follow all processes and procedures related to program operations and safeguarding of personally identifiable information / personal health information
  • Consistently meet individual productivity and quality goals
  • Actively participate in team meetings and apply feedback/process updates
  • Demonstrate adaptability and accept change in a positive and proactive manner
  • Collaborating and assisting with training/mentoring/coaching of QA Team members
  • Supervise a team of 15-20 QA team members
  • Track throughput, attendance, and quality of direct reports and provide detailed feedback and coaching
  • Setup and lead virtual team huddles and virtual individual one-on-one meetings with QA team members
  • Monitor and solution escalations from workflows across the project
  • Receive and make inbound/outbound calls

Required Qualifications:

  • Bachelor's degree required
  • 1+ years' experience conducting quality assurance
  • 1+ years' healthcare or medical experience with intermediate knowledge of medical terminology
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  • Ability to travel 25% or more based on the work you do and the clients and industries/sectors you serve


  • Experience leading or supervising teams
  • Proven ability to organize, prioritize and coordinate tasks
  • Exceptional written and verbal communication skills
  • Ability to work in an ambiguous and fast-paced environment
  • Comfortable with new technology systems
  • Proven ability to professionally communicate in a virtual setting with an inclusive and positive

Information for applicants with a need for accommodation:

Recruiting tips

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At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 183342

Client-provided location(s): Helena, MT, USA; Kansas City, MO, USA; Houston, TX, USA; San Antonio, TX, USA; Fort Worth, TX, USA; Richmond, VA, USA; Austin, TX, USA; Dallas, TX, USA; Salt Lake City, UT, USA; Boise, ID, USA; Tempe, AZ, USA; Rosslyn, Arlington, VA, USA; Falls Church, VA, USA; McLean, VA, USA; Gilbert, AZ, USA; Westlake, TX, USA
Job ID: Deloitte-183342
Employment Type: Other