Global Business Services, Senior Manager Strategy & Operations Consulting

Achieve the next level of performance! Leading businesses are now using Global Business Services (GBS) to create alignment among their business units. Instead of operating numerous shared service centers and managing outsourcing vendors separately, organizations can integrate governance, locations, and business practices across the enterprise to achieve transformative performance improvements. In this way, GBS serves as a single enterprise organization or network that can drive collaboration and sharing to improve delivery efficiency, effectiveness, and business outcomes.

Work you'll do

You, along with dynamic colleagues, will help clients create a single enterprise organization or network of shared services and/or outsourcing relationships. Senior Managers are expected to contribute to the firm's growth and development in a variety of ways, including:

Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk

Client Management: Manage day to day interactions with executive clients and sponsors

Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

Practice Development & Eminence: Develop practical solutions and methodologies; develop "thoughtware" and "point- of-view" documents; participate in public speaking events; get published in industry periodicals

People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

Senior Manager Qualifications

Required:

  • Must have subject matter expertise in shared services and/or outsourcing of back office functions
  • Practical experience with the full lifecycle of business process outsourcing (BPO) transactions and/or shared services program optimization
  • Understanding of key industry trends including vendor landscape
  • Experience with core vs. non-core assessments, feasibility assessments and implementations
  • Strong financial analysis and business case development experience
  • Ability to interact at all levels of the client organization
  • A minimum of 8 years consulting and/or industry experience is required
  • Bachelor's degree
  • Ability to travel up to 80%

Preferred

  • An MBA or advanced degree is preferred
  • Experience with robotic process automation, including vendors such as Blue Prism, Automation Anywhere, etc.
  • Familiarity with information technologies and platforms: such as legacy ERP, cloud software services, and customer service applications.
  • Experience leveraging analytics to evaluate and optimize business processes
  • Strong oral and written communication skills, including presentation skills
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

The team

Strategy & Operations

A part of Deloitte Consulting LLP, our Strategy & Operations consultants offer insightful recommendations and data-fueled strategies to help our clients address some of their most complex business issues. We are a diverse and talented team that supports a collaborative culture and delivers value through the application of technology, strategy, and process improvement. We tackle our clients' organizational strategy, financial management, supply management, innovation, and growth issues and help to enhance their business performance, productivity, and long-term profitability. Join us, and play a key role in designing our clients' roadmap to the future. Learn more about our Strategy & Operations practice.

Operations Transformation

Deloitte's Operations Transformation practice helps clients implement their corporate strategy and accomplish their business objectives. Using our deep sector and technical expertise we transform our clients' core business and operations, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency. Learn more about our Operations Transformation practice.

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

Achieve the next level of performance! Leading businesses are now using Global Business Services (GBS) to create alignment among their business units. Instead of operating numerous shared service centers and managing outsourcing vendors separately, organizations can integrate governance, locations, and business practices across the enterprise to achieve transformative performance improvements. In this way, GBS serves as a single enterprise organization or network that can drive collaboration and sharing to improve delivery efficiency, effectiveness, and business outcomes.

Work you'll do

You, along with dynamic colleagues, will help clients create a single enterprise organization or network of shared services and/or outsourcing relationships. Senior Managers are expected to contribute to the firm's growth and development in a variety of ways, including:

Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk

Client Management: Manage day to day interactions with executive clients and sponsors

Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

Practice Development & Eminence: Develop practical solutions and methodologies; develop "thoughtware" and "point- of-view" documents; participate in public speaking events; get published in industry periodicals

People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

Senior Manager Qualifications

Required:

  • Must have subject matter expertise in shared services and/or outsourcing of back office functions
  • Practical experience with the full lifecycle of business process outsourcing (BPO) transactions and/or shared services program optimization
  • Understanding of key industry trends including vendor landscape
  • Experience with core vs. non-core assessments, feasibility assessments and implementations
  • Strong financial analysis and business case development experience
  • Ability to interact at all levels of the client organization
  • A minimum of 8 years consulting and/or industry experience is required
  • Bachelor's degree
  • Ability to travel up to 80%

Preferred

  • An MBA or advanced degree is preferred
  • Experience with robotic process automation, including vendors such as Blue Prism, Automation Anywhere, etc.
  • Familiarity with information technologies and platforms: such as legacy ERP, cloud software services, and customer service applications.
  • Experience leveraging analytics to evaluate and optimize business processes
  • Strong oral and written communication skills, including presentation skills
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

The team

Strategy & Operations

A part of Deloitte Consulting LLP, our Strategy & Operations consultants offer insightful recommendations and data-fueled strategies to help our clients address some of their most complex business issues. We are a diverse and talented team that supports a collaborative culture and delivers value through the application of technology, strategy, and process improvement. We tackle our clients' organizational strategy, financial management, supply management, innovation, and growth issues and help to enhance their business performance, productivity, and long-term profitability. Join us, and play a key role in designing our clients' roadmap to the future. Learn more about our Strategy & Operations practice.

Operations Transformation

Deloitte's Operations Transformation practice helps clients implement their corporate strategy and accomplish their business objectives. Using our deep sector and technical expertise we transform our clients' core business and operations, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency. Learn more about our Operations Transformation practice.

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

Requisition code: E18NATCSRMTR999-SO


See Inside the Office of Deloitte

One of the largest professional services organizations in the U.S., Deloitte delivers innovative solutions to the complex business problems facing companies around the world. Deloitte offers rewarding careers in four businesses—audit, tax, consulting, and financial advisory. Widely recognized for its inclusion initiatives, Deloitte is committed to building a workplace environment that allows people from all generations, ethnicities, and cultures to be their authentic selves.


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