Deployment Manager – Deloitte Global

Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.

The Deployment team is part of the Global Technology Services (GTS) organization. The Deployment team is responsible for driving the readiness and change management tasks of world class solutions with member firm IT leadership. The Deployment team's scope includes engaging with local member firm IT deployment teams and the creation and management of deployment readiness and adoption tasks; including, but not limited to: training development and delivery, MF IT assessments to gauge their readiness and ability to adopt a solution, communication planning and execution, and other change management tasks around the adoption of new technologies.

The Deployment Manager is responsible for executing and managing the Deployment Team's activities for various complex global internal and external facing products/projects and manage/coordinate project activities with other team members.

Note: This is a 24 month assignment ideal for individuals who would like to gain global experience and return to their member firm when the assignment comes to an end. The preferred locations are Hong Kong, Belgium, Netherlands, UK, Africa, and Germany. However, we will consider individuals based in the following locations where we have existing DTTL team members in EMEA. Due to the global nature of this role, relocation is not required.

Role specific responsibilities:

  • Maintain a detailed understanding of the Deployment team's tasks and activity across multiple projects, including status, release dates, issues/risks, member firm readiness & impact points, and report adoption status to various stakeholders
  • Meet regularly/as needed with project teams to ensure the Deployment Team's involvement in project planning to stay abreast of current project scope and timelines
  • Work closely with Deployment team's Senior Manager leading the respective program area
  • Develop and validate the Deployment team's change management approach for said technology solution, including readiness planning, plans for adoption, product information site, training, and communications
  • Develop and deliver materials to support the successful adoption of global technology solutions for various audience types (non-techncal busines teamss, technical teams, system administrators, system integrators, and member firm IT leadership) which include communication plans, SharePoint product sites, project tracking, readiness checklists, quick reference guides, FAQs, stakeholder analysis, and other change management materials in partnership with program stakeholders
  • Manage/execute Deployment team's agreed upon workplans related to delivery of change management materials
  • Manage and complete multiple concurrent assignments, according to established Deployment team standards and templates
  • Identify/escalate risk/issue and define mitigation strategies in support of established quality and risk management processes
  • Collaborate with member firm IT organizations to promote adoption of solutions, standards and processes
  • Actively contribute to existing GTS communication vehicles to promote Deployment Team activities across the respective products
  • Demonstrate measurable contribution to meeting customer commitments
  • Consult with cross-functional teams in creation of the Deployment team's overall approach, strategy and plans
  • Promote teaming with other GTS team members working on projects to foster a cohecive working group
  • Deliver to project scope and requirements, using defined Solution Deployment team processes, templates, and guidance

Education (degree):

  • Bachelor's Degree or equivalent experience working in a matrixed global environment

Years of Experience:

  • 5-8 years experience in a professional/client services capacity, emphasizing development/management skills in the following areas: communication, change management, documentation, learning, and general business analysis

Technical Skills

  • Ability to translate technical concepts and business information into various forms of documentation for various audience types (non-techncal business teams, technical teams, system administrators, and integrators)
  • Instructional design and technical writing. Advanced writing skills; able to produce world-class communications for a global audience across many organizational levels
  • Experience with enterprise application implementations, such as SharePoint, intranets, and extranets preferred
  • Strong proficiency in:
  • Microsoft Word, PowerPoint, Excel, SharePoint
  • screen capture tools (e.g., SnagIT)
  • web site design/layout (experience with SharePoint 2013 web page design preferred)
  • Understanding of the external web site, intranets, extratnets, and other such enabling global technology solutions

Other Qualifications

  • Ability to negotiate, influence, and manage others
  • Ability to lead both people and project work, and to interact with varying levels of management
  • Advanced oral and written communication skills and the ability to communicate across many organizational levels and diverse cultures in a virtual environment
  • Ability to understand and explain complex business processes
  • Ability to understand the value of technology solutions within the context of Deloitte's business environment
  • Advanced ability to work within a virtual team environment across multiple countries
  • Advanced presentation, organization, and meeting facilitation skills
  • Prior experience working in a global environment with technology and infrastructure teams to plan, research, write and revise various types of deliverables for large scale IT projects
  • Ability to identify and address all dependencies to ensure successful project delivery
  • Strong analytical skills
  • Ability to operate in a fast-paced environment with evolving and competing requirements and priorities
  • Ability to conforms to existing styles, policies, and procedures
  • Excellent problem solving skills
  • Excellent teaming skills
  • Detail oriented
  • Working knowledge of eLearning tools (Captivate, Articulate Storyline/Presenter, Brainshark) a plus

Requisition code: DE18USAGTS005SY0022


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