Consultant - Service Ops - Banking - Strategy & Operations

Identify new trends & market shifts within financial institutions…Deloitte's Banking & Securities Service Operations practice helps organizations enhance performance and market position by streamlining and improving operations. We focus on breaking down the complex processes and regulatory requirements that prevent organizations from adapting to market constraints and achieving growth targets. Our team, through time-tested analytics, will simplify processes, align technology and reduce operating costs to focus on how services are delivered to drive value for the customer, and financial institutions.

Work you'll do

  • Process efficiency & streamlining
  • Operating model redesign & enhancements
  • Performance benchmarking
  • Enterprise cost management
  • Strategic & enterprise regulatory management
  • Profitability and productivity analysis
  • Customer relationship management

The team

Every day, more than 3,500 Deloitte professionals work with leading banking and securities industry players across the country. Walk the halls of the largest banks or top securities firms and you'll see Deloitte banking and securities professionals helping our clients move forward on the path to the new normal in financial services.

Across the complex banking and securities industry, many financial institutions are facing increasing regulation, new tech disruptors, and a challenging growth environment. To help institutions overcome these obstacles, Deloitte's Banking & Securities practice taps into our global network of professionals - bringing together diverse and experienced teams across the industry. Our practice can provide new, forward-looking strategies to help clients navigate through this complex landscape and better position firms for the future.

As part of Deloitte Consulting LLP's Banking and Securities practice, you will provide insightful recommendations and data-fueled strategies to help our clients address some of their most complex business issues. We are a diverse and talented team that supports a collaborative culture and delivers value through the application of technology, strategy, and process improvement. Learn more about our Banking & Securities practice and our Strategy & Operations Service Offerings.

Relevant Deloitte Rankings

  • Deloitte ranked #1 globally in Financial Services Consulting, based on revenue, by Kennedy
  • Deloitte ranked #1 globally in Cards & Payments Consulting Services, based on revenue, by Kenned
  • Deloitte named the global leader in Wealth Management Service Consulting, based on capabilities, by Kennedy
  • Deloitte named a worldwide leader, ranked #1 in Finance and Accounting Consulting Services, based on capability and strategy, by IDC
  • Deloitte ranked #1 in Financial Consulting in North America, based on revenue, by Kennedy
  • Deloitte named a global leader, ranked #1, in Risk Consulting in Financial Services, based on capabilities and revenue by Kennedy
  • Deloitte named a global leader in Financial Transformation Consulting Services based on capabilities by Kennedy


  • Consultants function as integrators between business needs and technology solutions.
  • Consultants gain exposure to multiple industries while demonstrating an awareness of the full breadth of services offered by Deloitte Consulting LLP.
  • Consultants perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships at peer client levels.
  • Consultants will assist in proposal development, as requested
  • Minimum of 2 years consulting and/or industry experience is required.
  • Bachelor's Degree is required.
  • Ability to travel up to 80%.

In addition, successful Consultants will also have the following preferred skills:

  • Ability to work independently and manage multiple task assignments.
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

Requisition code: E17NATCCONKH020-SO

See Inside the Office of Deloitte

One of the largest professional services organizations in the U.S., Deloitte delivers innovative solutions to the complex business problems facing companies around the world. Deloitte offers rewarding careers in four businesses—audit, tax, consulting, and financial advisory. Widely recognized for its inclusion initiatives, Deloitte is committed to building a workplace environment that allows people from all generations, ethnicities, and cultures to be their authentic selves.

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