Configuration Management Analyst

Configuration Management Analyst

Location: Hermitage, TN

Organization: Technology & Infrastructure


  • Control the receipt, identification, storage, and withdrawal of all supported CIs
  • Provide information on the status of CIs
  • Number, record, store and distribute Asset and Configuration Management issues.
  • Assists Asset and Configuration Management to prepare the Asset and Configuration Management Plan
  • Assists in the identification of products and CIs
  • Maintains current status information on CIs
  • Accepts and records the receipt of new or revised configurations
  • Archives superseded CI copies
  • Administers configuration control process:
  • Validates completeness of change requests
  • Progresses and tracks change requests through to completion
  • Reports on change requests
  • Issues copies of products for review, change, correction or information when authorized to do so
  • Maintains a record of all copies issued
  • Collects and retains information that will assist in the assessment of what CIs are impacted by a change to a product
  • Produces configuration status accounting reports
  • Assists in conducting configuration audits
  • Liaises with other configuration libraries where CIs are common to other systems.
  • Process Documentation (might include some BA work)
  • Updating CI
  • Validate data between sources
  • Assist Configuration Manager in order to maintain CMDB for Cis
  • Maintain the integrity of Assets and Configuration Items (CIs) in the Configuration Management Database (CMDB) are identified, cataloged and tracked throughout their lifecycle
  • Perform audits and remediate attribute errors or omissions
  • Provide Configuration Management support to others that are responsible for the installing, upgrading and decommissioning equipment
  • Conduct process audits, document and communicate results
  • Provide updates to configuration admins, establish priorities and assist with managing workload
  • Partner with ITAM and Configuration Management (SACM) team to ensure processes are in alignment and we are aware of upcoming process and tool changes. Where appropriate make offers to test and pilot changes that will be impactful.
  • Partner with Project and Delivery Teams to ensure assets are registered and CIs are created in an automated fashion
  • Identify and address process improvements - be an advocate for support teams and drive process simplification
  • Create and maintain process documentation and manage document repository

Must Have:

  • Experience and knowledge of Asset/Inventory and Configuration Management, methodologies and best practices
  • Attention to detail and strong organizational skills
  • Ability to analyze data, draw conclusions and present findings in a clear, concise manner
  • Ability to problem solve - leverages active listening skills and seeks first to understand


  • Strong Microsoft Office, especially Excel
  • Exceptional communication skills - both written and verbal
  • Able to work effectively at all levels in an organization
  • Must be a team player and able to work with and through others
  • Ability to influence and negotiate

Basic Qualifications:

  • High School diploma, GED or military experience
  • ITIL Foundations certification - V2 or higher

Preferred Qualifications:

  • 1 year of experience working within an ITIL framework or similar Operations model
  • Familiarity with ServiceNow with a CMDB focus
  • Bachelor's degree or equivalent level of experience

Requisition code: E18HERSASCSH066-ITL4

See Inside the Office of Deloitte

One of the largest professional services organizations in the U.S., Deloitte delivers innovative solutions to the complex business problems facing companies around the world. Deloitte offers rewarding careers in four businesses—audit, tax, consulting, and financial advisory. Widely recognized for its inclusion initiatives, Deloitte is committed to building a workplace environment that allows people from all generations, ethnicities, and cultures to be their authentic selves.

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