Client Account Assistant Manager / Manager – Markets & Global Network - Hong Kong
The Deloitte China network of firms, backed by the global Deloitte network, deliver a full range of audit, tax, consulting and financial advisory services to local, multinational and growth enterprise clients in China. We are one of the leading professional services providers with 19 offices in Beijing, Hong Kong, Shanghai, Changsha, Chengdu, Chongqing, Dalian, Guangzhou, Hangzhou, Harbin, Hefei, Jinan, Macau, Nanjing, Shenzhen, Suzhou, Tianjin, Wuhan and Xiamen in China. We have nearly 13,500 people working on a collaborative basis to serve clients, subject to local applicable laws.
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Above Financial Services
Deloitte specializes in serving both global and local financial services clients, including commercial and investment banks, insurance companies and other financial services corporations.
As part of the initiative to grow Deloitte’s Financial Services business, the firm is looking for a qualified account manager to drive and manage the relationship development activities for Deloitte’s priority Banking & Securities clients.
Job Description and Responsibility：
Account Strategy and Planning：
§ Develop the account strategy and revenue plan with the Lead Client Service Partner and functional partners
§ Identify new Deloitte service offerings and propositions which would be of interest to the client
§ Set up and manage the senior executive relationship action plans and client relationship maps
§ Maintain an understanding of the issues on the client’s agenda and share information and key updates with the account team
§ Work with the Partners / Directors to ensure that Deloitte is capturing all opportunities in Hong Kong and China
§ Actively coordinate account team governance including meetings, agendas, actions, risks & issues and manage internal communication for the client relationship
§ Actively undertake effective reporting at executive and management levels, internally and externally
§ Monitor the pipeline of wins/losses and opportunities and keep the system accurate and up to date with the latest pursuit information
§ Provide proposal support on large and significant opportunities and coach the proposal team in using the right client language and positioning to increase bid success
§ Work closely with Partners from across the business to create a unified face to market and a consistent Deloitte client experience
Client relationship management
- Develop a good working relationship with procurement and actively provide information and reporting on current engagements and total spend
- Be the key client relationship contact for Hong Kong and direct enquiries and potential opportunities to SMEs within the firm
- Work together with other account managers globally to develop a joined up approach and a consistent client experience
Networking and Sharing：
§ Work with the Financial Services team to ensure that key project wins and content is being captured and shared
§ Work with other account managers to ensure ideas which have been deployed successfully at one project/account are cascaded to other accounts
§ Liaise closely with Marketing to ensure that appropriate marketing and thought leadership collateral is being taken to the client
§ Attend monthly meetings and actively share and participate in the global account manager network and community
To be considered for this role you must be able to demonstrate:
- 5 years + experience
- Proven Account Management experience
- Financial Services Industry knowledge
- Self-starter, independent thinker and resourceful
- Very committed with a high level of drive, initiative and enthusiasm
- Strong project management and project delivery experience
- Strong people and networking skills
- Ability to communicate, influence and present at all levels of business
- Comfortable with working with both Deloitte partners and senior client contacts
- Commercial awareness and understanding of different businesses
- Ability to work within a team
Requisition code: CN128326
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