Customer Success Intern


DecisionDesk is a friendly application management tool for higher education, fine arts programs, and non-profits. We enable more than 100 clients to achieve enrollment goals with admissions technology that their applicants and staff love to use.

About the Role

A major factor of the company's success is exemplary customer service. A dedicated Customer Success Intern will have the following responsibilities:

  • Respond to client/end-user inquiries through our support/ticketing system.
  • Create and configure our platform for the client and manage ongoing updates/revisions.
  • Monitor new feature requests from existing clients and help translate them into development specs with our management team
  • Be available on a parttime / seasonal basis.


  • Professional and able to conduct themselves in a way that reflects well on the company with high profile clients.
  • Excellent written and verbal communication skills.
  • Bachelor's degree (or pursuant).

We offer:

  • Competitive hourly rate
  • Ergonomic desk set-up w/ company laptop
  • Fun, casual work environment

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