Technical Website Customer Support Agent (Entry Level-FT-$13/hr.)

DealerSocket Inc. ("DealerSocket"), a leading provider of software-as-a-service ("SaaS") fully integrated technology solutions for the Retail and Independent Automotive industries. We are growing exponentially, and are looking for phenomenal people to grow with us. In 2015, we expanded our product lines, doubled our employee base, and opened new offices across the country. We pride ourselves on our amazing people, top-notch technology, and fun employee-focused corporate culture.

Here's a glimpse into our world:

https://www.instagram.com/dealersocket/?hl=en

https://www.themuse.com/companies/dealersocket

Skills/Requirements Job Purpose Summary

The position is responsible for supporting, updating and maintaining websites. Technical skill set required.

Essential Job Duties

  • Provide world class customer support via telephone, chat and email to clients and vendors
  • Customize and modify customer websites
  • Custom page creation
  • Provide training to customers on best practices and how to use our systems.

Education, Skills & Experience:

  • Client and process focused
  • Strong problem solving skills
  • Ability to respond to changing environments
  • Excellent verbal and written communication skills
  • Experience in HTML, CSS, Bootstrap, Web Development and PHP
  • One year of customer support experience

Meet Some of DealerSocket's Employees

Justin N.

Senior Manager of Design

Justin shapes both DealerSocket’s user experience design principles and the Design Team itself, developing unique software products that help current clients.

Jennifer G.

Vice President of Product Strategy & Development

Jennifer heads DealerSocket’s Product Team, overseeing several large projects revolutionizing the automobile industry and supporting the company’s internal customer relationship and dealer management systems.


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