Project Manager- Operations

DealerSocket is a leading provider of software-as-a-service (SaaS) fully integrated technology solutions for the Retail and Independent Automotive industries. We are growing exponentially, and are looking for phenomenal people to grow with us. In 2015, we expanded our product lines, doubled our employee base, and opened new offices across the country. We pride ourselves on our amazing people, top-notch technology, and fun employee-focused corporate culture.

We offer:

Awesome products: analytics, marketing, finance, sales, service, customer experience, and data mining solutions

Advancement opportunities: DealerSocket is growing rapidly. We have made several strategic acquisitions in order to deliver even more services to our clients. That adds to already diverse career paths.

Free soda fountain. No dress code. Convenient location right off 1-15. Walking distance from restaurants.

For a glimpse into a world:

https://www.instagram.com/dealersocket/

https://www.themuse.com/companies/dealersocket

Project Manager - Operations

Summary:

To assist the Sr. Operations leadership in coordinating across functions

Essential Duties:

• Assists with the controlled identification and implementation of required changes in the ops organization.

• Plans and coordinates all aspects of system and tools enhancements and integrations from conception through delivery.

• Manages systems and tools initiation activities that include processing change management requests, requirements gathering, documentation, and final testing.

• Identifies and works with stakeholders to develop, define and execute integration and enhancement plans, project scope, activities, schedules, and deliverables.

• Coordinates activities and tasks among team members, other internal departments and client or vendor/subcontractor organizations as needed to meet business change goals and ensure enhancement and integration completion is on schedule, and of the appropriate quality standards for the project scope.

• Serves as liaison between internal organizations as well as in client and vendor/subcontractor organizations to ensure all requirements and deadlines are met.

• Formalize and communicate the enhancement acceptance, documentation, completion, and ongoing activities as needed.

• Ensure that program activities operate within the policies and procedures of the organization.

• Identify operational gaps or areas for improvement, recommends and implements system solutions and/or process changes.

• Performs additional related duties as assigned

• Ability to evangelize on behalf of, and influence key stakeholders and partners against a shared goal, where multiple inputs and perspectives on solutions are common.

• Strong collaboration & project management skills to enabling tying all stages of the development cycle together for an end to end picture of impact

• Knowledge & understanding of customer support best practices & supporting a diverse set of customers.

• Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints.

• Excellent analysis, problem-solving, team, conflict management and time management skills. • Excellent verbal and written communication skills.

Qualifications:

Education:

A Bachelor's degree in Business Administration or other related discipline; or equivalent combination of education and experience that is required for the specific job level.

Experience:

Qualified candidates must have minimum 2+ years Project Management experience.

Skills:

• Ability to evangelize on behalf of, and influence key stakeholders and partners against a shared goal, where multiple inputs and perspectives on solutions are common.

• Strong collaboration & project management skills to enabling tying all stages of the development cycle together for an end to end picture of impact

• Knowledge & understanding of customer support best practices & supporting a diverse set of customers.

• Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints.

• Excellent analysis, problem-solving, team, conflict management and time management skills.

• Excellent verbal and written communication skills.


Meet Some of DealerSocket's Employees

Justin D.

Sales Director

Justin works in conjunction with the DealerSocket Sales Team to ensure that dealerships across the country know exactly how the company can benefit their businesses.

Alex A.

Customer Support Representative

Alex acts as DealerSocket’s go-to guy for answering and solving user questions and issues, from technology malfunctions to training on new application techniques.


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