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Director of Operations

Chevy Chase, MD

12100 Plum Orchard DrWhite Oak Medical Center, Dialysis Unit 5th Fl, Silver Spring, Maryland, 20904-7804, United States of America

The Role You'd Play as a Director of Operations for the Hospital Services Group based in Baltimore/Washington, DC area.

DaVita Kidney Care is seeking an ambitious, operationally-focused and results-driven Leader. This position will be based in the Baltimore, MD or Washington, DC area. As the Regional Operations Director (ROD), you are responsible for a portfolio of 26 hospital based acute dialysis programs, 100 teammates and 11 direct reports and a P&L of $2.2M. As a Regional Operations Director (ROD), you'll provide strategic and tactical leadership, counsel, and direction to our Acute Dialysis Hospital Services assigned markets to ensure safe, efficient, therapeutic and ethical patient care.

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Required Qualifications to be a successful Director of Operations:
  • 5+ years' experience as a supervisor/leader in operations with at least 2+ years of multisite experience. Healthcare industry background a plus.
  • Bachelor's degree, Master's Degree strongly preferred
  • Strong leadership acumen; successful team management and development
  • Prior P&L management experience. Demonstrated track record of successful fiscal and operating leadership; demonstrated financial expertise
  • Experience working in a matrix organization with the ability to manage multiple priorities across various stakeholders and departments
  • Demonstrated strong analytical, quantitative and logical thinking skills
  • Advance computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Work, Outlook and PowerPoint required
  • Available for moderate travel (20%-50% overnight)- adjust based on travel for this role
  • Full vaccination against COVID-19 or a medical/religious exemption is required
Some details about this position:
  • Complete accountability for your P&L $2.2. Manage financial and revenue growth, labor management, contract management and capital expenses.
  • Drive operational, financial, team and clinical performance of your business through KPIs/metrics.
  • Work directly with Hospital Services Administrators (HSAs) in facilities to identify and address employee and patient concerns to drive towards Regional goals and standards.
  • Develop and implement strategic planning initiatives that maximize the region's clinical care and growth potential.
  • Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
  • Manage financial and revenue growth, operations, and labor management, contract management, and clinical outcomes within the assigned hospital partners.
  • Maintain existing relationships with hospital partner senior leadership including the c-suite
  • Interface with business leaders from a broad range of functional teams, including Finance, People Services, Strategy, Quality, and others in support of strategy and operational execution.
  • Thrive in a company that will challenge you to "Get Stuff Done" and reward you with incentives the right way - top performers earn more.
What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off,
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave, pet insurance and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
What you can expect:
  • A "community first, company second" culture based on Core Values that really matter.
  • DaVita's Hospital Service Group has The Joint Commission's Gold Seal. HSG achieved its original accreditation in 2013. HSG is the first national inpatient dialysis provider to receive this accreditation.
  • Award-winning education and training across multiple career paths to help you reach your potential. DaVita has been recognized among Training Magazine's Top 125 for its exceptional training and leadership development programs for the 14th year in a row!
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Applications are accepted on an ongoing basis.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

Client-provided location(s): Silver Spring, MD, USA
Job ID: DaVita-R0347364
Employment Type: Full Time