Salesforce Business Analyst

Datadog is seeking an innovative and passionate Salesforce.com Business Analyst, who will be responsible for leading requirement analysis, functional design and configuration of the CRM & Force.com based cloud solutions on the Salesforce.com platform. This role will be supporting users across multiple departments while understanding business requirements, and how to effectively translate the requirements to Salesforce.

Responsibilities:

  • Create and regularly assess the technical roadmap that will include scalable solutions to meet current and future business needs
  • Prioritize the needs for business process automation that will increase the efficiency of users across the board
  • Work closely with management and other stakeholders within a fast growing environment to ensure core systems are built to deliver key insights
  • Breakout technical projects into actionable tasks and communicate progress with the team and other stakeholders
  • Customize and maintain Salesforce.com with custom objects, advanced workflows, validation rules
  • Document changes to the design and implementation of Salesforce.com
  • Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications
  • Evaluate data quality issues and manage projects that target these issues
  • Ensure consistency across processes and systems that are being followed by the entire business through training, lunch and learn sessions etc
  • Write design documentation and training materials supporting business needs
  • Monitor user adoption rates and respond as needed (e.g., additional training sessions, well-organized & informative presentations

Experience / Qualifications & Requirements:

  • 3-5 years of Salesforce.com Administration
  • 3+ years of experience with data management and data cleaning
  • Demonstrated knowledge of database concepts and data migration projects
  • Ability to synthesize and interpret technical data

Bonus Points:

  • Salesforce.com Administrator Certification and Advanced Administrator Certification
  • 1-3 years of Marketing Automation System experience
  • Experience using a SaaS based Billing System

 


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