Director, Support Engineering

3+ months agoNew York, NY

About Datadog: 

Datadog is the world-class monitoring and security platform for cloud applications. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Built by engineers, for engineers, our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.


The team:

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through ongoing technical support, presentations, technical evaluations, and demos. Technical Solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skill set.


The opportunity:

Would you like the opportunity to work at a company that is revolutionizing the IT monitoring space? Datadog is seeking a highly motivated, results oriented leader to join our high-growth organization and world class Solutions team.

Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team of managers and individual contributors in our US-East region, immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers. 


You will:

  • Manage, develop, and mentor a fast-paced team of Lead Solutions Engineers, who in turn manage teams of 4-6 Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations

  • Work closely with Technical Solutions leadership on strategic initiatives as we scale our team globally

  • Oversee successful onboarding of new Solutions Engineers

  • Ensure successful development / education of Solutions Engineers in your group 

  • Assist recruiting efforts to find and hire top talent within your region. Coach new hires during on-boarding to ensure proper ramping of skills and capabilities.

  • Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation

  • Review and help prioritize Solutions Engineering escalations

  • Assist with incident response during outages/incidents, communicating with customers and providing info to our internal teams

  • Oversee demo training and demo certification

  • Conduct regular 1:1’s with team members to provide constructive feedback and skills development.

 You are:

  • A previous people manager (in particular, has experience managing a team of managers).

  • Self-motivated, detail-attentive, and have a desire to keep learning more.

  • Someone with a high EQ and soft skills. 

  • A critical thinker who defaults to a client-centric approach.

  • Experienced in successful implementation of process and procedure in a scaling region.

  • Exceptional with written and oral communication. 

  • Able to think creatively about a wide variety of challenges. You're going to find new things every day.

  • Experienced working in a Solutions Engineering or adjacent role.


Bonus points:

  • Knowledge of current infrastructure and monitoring solutions and technologies.

  • Formal education and/or training in management skills or strategies.

  • Previous experience working in a startup and/or fast-paced organization.

  • CS or Engineering degree.


Why You Should Apply: 

  • Generous and competitive global and US benefits

  • New hire stock equity (RSUs) and employee stock purchase plan

  • Continuous career development and pathing opportunities 

  • Product training to develop an in-depth understanding of our product and space

  • Best in breed onboarding

  • Internal mentor and buddy program cross-departmentally

  • Friendly and inclusive workplace culture



Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.


Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

Job ID: 2946808