Customer Success Manager

The team:  

Our sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly communicate the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success.

The opportunity:

Over the last six years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust Datadog. We’re scaling our Customer Success team to proactively drive adoption across our existing customer base through on-boarding, upselling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience.

Check out some of our customer stories here.

You will:

  • Partner with sales team to ensure smooth transition and on-boarding experience
  • Run the full sales cycle for any opportunity for any existing customer account
  • Proactively build relationships with customers to achieve loyalty  
  • Identify growth opportunities and bring them to close
  • Act as advisor to customers to ensure they’re leveraging the solution effectively
  • Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
  • Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Requirements:

  • 2+ years in a Customer Success or Account Management role with negotiation and renewal experience.
  • Experience independently negotiating contract terms and overcome pricing objections for up-sell/cross sell activities.
  • Strong communication skills and attention to detail
  • Ability to work full time out of our Boston office

Bonus Points:

  • SaaS/cloud experience, Salesforce experience

The company:

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. These capabilities are provided on a SaaS-based data analytics platform that enables DevOps and other teams to accelerate go-to-market efforts, ensure application uptime, and successfully complete digital transformation initiatives.


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