Customer Success Manager
Datadog is scaling our Customer Success team as our product gains more traction in the market. We’re looking for a Customer Success Manager to onboard, train, and proactively drive adoption with existing customers. You’ll advocate for the customer internally and focus on a positive customer experience. This is an opportunity to join a company that’s a leader in the space, and early enough to contribute impactful work.
- Partner with sales team to ensure smooth transition and onboarding experience
- Proactively build relationship with customers to achieve loyalty and revenue growth
- Act as advisor to customers to ensure they’re leveraging the solution effectively
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
- Identify growth opportunities within named accounts and ensure high renewal rates
- 3+ years in a Customer Success or Account Management role in the SaaS space
- Experience tracking customer information within Salesforce
- Ability to negotiate contract terms and overcome pricing objections for Renewal/Upsell opportunities
- Experience in the B2B tech space or with subscription based software preferred
Datadog is the world’s leading monitoring service for cloud-scale applications, bringing together data from servers, databases, tools and services to present a unified view of your entire stack. These capabilities are provided on a SaaS-based data analytics platform that enables Dev and Ops teams to work collaboratively to avoid downtime, resolve performance problems, and ensure that development and deployment cycles finish on time.
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