IT Tech Intern - Summer 2017

DAQRI is revolutionizing the way that people interact with computers, machines, and entertainment media. To complement our World-Class technical teams, we are seeking an awesome, customer service oriented IT Support Tech. You will be providing frontline hardware and software technical support for our employees. You will primarily be responding to tickets and providing support for Mac, Windows, iOS and Android devices, printers, and other systems as needed. This position reports to the Director of IT and will receive general supervision, but will be expected to be able to exercise independent judgment and decision-making.

As a DAQRI employee, you’re encouraged to pursue uncompromising excellence while doing what you love. We believe in hiring the very best, who will bring to bear their creativity, focused expertise, and a profound desire to make a lasting impact. If you’re interested in joining a visionary team creating the ultimate fusion of digital and physical realities, we want to hear from you.

Responsibilities/Duties

  • Hardware and software troubleshooting
  • Setup and configuration assistance, including installing software, operating systems, and peripheral devices
  • Identify and troubleshoot issues with the LAN and/or WIFI
  • Procure, setup and distribution of new equipmentInteract with hardware vendors for repairs/service including warranty claims
  • Anti-virus software installation, reporting and removal of infections
  • Participating in training users on new technologies
  • Providing A/V support for conference roomsProvide world class customer service
  • Device provisioning, decommissioning

Traits/Skills

  • Customer service focus
  • Experience with basic networking
  • Excellent verbal and written communication skills
  • Excellent Analytical and Problem Solving Skills
  • Able to adapt quickly to change and be up to date on new developments in the IT industry

Minimum Requirements

  • 2 years of experience
  • Currently working on a BS Degree
  • Experience providing Tech Support to users of Macs, PCs and various mobile device platforms
  • Basic Ethernet and WIFI networking skills
  • VOIP phone systems
  • MS Office
  • Video conferencing and A/V systems


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