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CVS Health

Pharmacy Care Technician - Work From Home

Remote

Job Description
*We will provide virtual training and the option to work full-time from home in select states, or work full-time on-site in our Cumberland, RI office.

Work as part of the Retail Customer Care Call Center supporting Pharmacy Care and Inventory Control programs. Agents are responsible for assisting patients with their pharmacy needs, as well as presenting and enrolling patients in various pharmacy services with a goal of improving their levels of care. Interact with CVS Pharmacy staff and other care providers to streamline the overall prescription experience for patients. Receive inbound call volume from CVS retail pharmacies, accurately record all non-preferred drug orders and provide order status information as requested. Ensure the delivery of outstanding customer service in alignment with standard operating procedures.

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Training Shift: 3 weeks, Mon-Fri 9:00AM to 5:30PM (EST)

Available Work Shifts After Training:
Mon-Fri, 11:30am-8:00pm
Sun-Thurs, 2:30pm to 11:00pm

Pay Range
The typical pay range for this role is:
Minimum: 17.00
Maximum: 27.90

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
• Resident of Florida, Idaho, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, or Texas

• Active Pharmacy Technician license in state of residence

• Ability to obtain Pharmacy Technician licensure in Rhode Island via application form and fee (Formal training not required.)

• 1+ years of experience in a Customer Service environment

• Proficient to advanced PC skills required including MS Windows-based applications.

• Ability to complete all required training programs.

Preferred Qualifications
• Previous experience in a retail pharmacy setting

• Call Center experience is highly desired with a focus on excellence in service delivery

• Ability to multitask in a fast-paced environment.

• Ability to utilize active listening techniques and demonstrate empathetic behavior when speaking with patients

• Ability to problem solve, and work both independently and as part of a collaborative team

Education
Verifiable High School diploma, GED, or equivalent work experience required.

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Job ID: CVS-2407342BR_43524325
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • HSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
  • Professional Development

    • Tuition Reimbursement
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

This job is no longer available.

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