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CVS Health

Operations Supervisor

Hingham, MA

Job Description

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and store crews

• Supervise the store's crew through assigning, directing and following up of all

activities

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• Effectively communicate information both to and from store management and crews

2. Customer Service

• Assist customers with their questions, problems and complaints

• Promote CVS customer service culture. (Greet, offer help, and thank)

• Handle all customer relations issues in accordance with company policy

and promote a positive shopping experience for all CVS customers

• Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

• Maintain customer/patient confidentiality

3. Merchandise/Presentation

• Price merchandise

• Stock shelves

• Support the planning, execute the displays, sign and inventory of weekly,

promotional, and seasonal merchandise

• Support the planning, execute the display and maintenance of off-shelf merchandise

Required Qualifications
  • Deductive reasoning ability, analytical skills and computer skills.
  • Advanced communication skills, supervision, and influencing skills
  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
  • Experience as a retail supervisor
  • Education
    • High school diploma or equivalent preferred
    Business Overview
    At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

    We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

    Job ID: CVS-1507436BR
    Employment Type: Other

    Perks and Benefits

    • Health and Wellness

      • Health Insurance
      • Dental Insurance
      • Vision Insurance
      • Life Insurance
      • HSA
      • HSA With Employer Contribution
      • Pet Insurance
      • Mental Health Benefits
    • Parental Benefits

      • Fertility Benefits
      • Adoption Assistance Program
      • Family Support Resources
    • Work Flexibility

      • Flexible Work Hours
      • Remote Work Opportunities
      • Hybrid Work Opportunities
    • Vacation and Time Off

      • Paid Vacation
      • Paid Holidays
      • Personal/Sick Days
    • Financial and Retirement

      • 401(K) With Company Matching
    • Professional Development

      • Tuition Reimbursement
    • Diversity and Inclusion

      • Employee Resource Groups (ERG)
      • Diversity, Equity, and Inclusion Program

    This job is no longer available.

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