Enteral Fax Coordinator

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

As a COOR2 representative you will... Identify and triage various patient information from referral sources, the COOR2 fax triage, a specific mailbox in outlook or several different portals to the appropriate teams within the ENC for accurate patient follow up. The information will be used to either create a new account or upload the needed information to an existing patient account. Assess patient needs and document referral requests for coordination of care. Provide information pertaining to enteral nutrition services to applicable departments in order to bring a patient on service with Coram. Coordinate with the ENC Operations Support Team (Dietitian Team) to determine which items are on backorder and appropriate alternatives. Contact the patient directly to discuss details on backordered items, alternative items, and ship the orders to the patients.You must be able to work in a fast-paced environment and know when to pivot to accomplish tasks.You must be able to use your customer service training to be empathetic, patient, and communicate dearly and concisely both written and verbally. Training will occur virtually Position is fully remote - quiet working station, and high speed internet access is requiredThis is a full-time, permanent, benefited position and is NOT through an agency.Required Qualifications

Minimum 1 year experience working in a customer service or call center environment.
Data entry experience.
Working knowledge in Microsoft Office, specifically Outlook and Word.Preferred Qualifications

Medical terminology

multi-tasking

using multiple screens

typing skills 40-50wpm

Entering patient profiles in computer system

Experience work in a healthcare environment.

Detail orientedEducation

High School diploma or GED Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.