DESCRIPTION

IRC1102500 - LIDER DE SERVICIOS

Our culture believes in IMPULSING YOUR POTENTIAL . We offered global opportunities to develop your career, to make of your community better place and to work with the most innovative people who is looking for resolve the most difficult problems that we are facing globally.

We believe in flexibility for you to be able to explore your passions meanwhile generating an impact through a significant work on our inclusive work force. This is #LifeAtCummins .

We are looking for a LIDER DE SERVICIOS talent, to join our specialized SERVICE team for our DISTRIBUTION BUSINESS department for SAN PEDRO SULA, CORTÉS, HONDURAS.

• Supervising Service Technicians and/or Service Team Leaders; coordinating and scheduling Technician work schedules; communicating repair plans to Technicians aligned with customer quotes; monitoring Technician productivity and repairing quality.
• Providing coaching and feedback to individual Service Technicians and/or Service Team Leaders; providing performance reviews and opportunities for professional growth.
• Providing first level of support to Service Technicians requiring assistance; escalating technical support needs for resolution when needed.
• Managing service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
• Developing and/or reviewing quotes for accuracy prior to communication to customers; providing updates on repair status and any plan or schedule changes.
• Participating in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
• Monitoring the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
• Monitoring goals and targets for the branch; measuring, reviewing, and maintaining superior customer satisfaction levels.

• Intermediate level of technical industry experience, including team leadership experience (required).
• Identifies gaps and assists in developing dealer service capability; participates and works effectively with regional business unit leaders to ensure respective business support and customer support initiatives are properly implemented in the territory; ensures implementation of key performance indicators, assessments, and Distributor certification programs.
• Works with distributors and regions to develop annual operating plans for service investments, including training and key tools.
• He is responsible for the training of direct personnel under his orders and those indirectly under the department.
• Collaborate with those responsible for Health, Safety, and the Environment for the optimal performance of the Distributor, ensuring that all collaborators in the department are aligned with the culture.
• Analysis of sales projection and closing, supervise and coordinate the activities of the service department to improve profitability and meet the objectives established by the Distributor.
• Experience: Minimum 5 years leading teams in service workshops, knowledge in Power Generation, Compressed Air and Engines.
• Final degree: Electrical Engineering, Mechanical Engineering or Industrial Engineering.
• Desirable: Master's degree (Project Management, Business Management...)
• Language: Intermediate English (Advanced desirable).