Engine Field Service Technician - Level III

DESCRIPTION

Job Summary

A customer-focused individual contributor responsible for performing complex diagnostics, repairs, and maintenance on Cummins engine products and control systems. This role requires deep technical expertise in electrical and electronics systems, CPCB4+/BSIV engines, and ATS systems. The technician will frequently travel to customer sites, manage OEM relationships, and ensure high-quality service delivery with minimal supervision.

Key Responsibilities Customer & OEM Management

• Establish and maintain strong relationships with customers and OEMs.
• Ensure prompt and efficient attention to customer needs and concerns.
• Identify additional service and sales opportunities during site visits.
• Provide technical guidance and support to customers and dealership teams.

• Perform complex diagnostics, overhauls, and rebuilds on multiple engine products.
• Apply specialized tools and follow documented procedures to complete repairs.
• Troubleshoot electrical and electronic systems including Cummins controllers and ATS systems.
• Escalate unresolved issues to product specialists or supervisors.

• Conduct preventive maintenance as per documented schedules and standards.
• Ensure compliance with CPCB4+ and BSIV engine requirements.
• Maintain service vehicle and tools for cleanliness and proper operation.

• Complete service worksheets, timesheets, warranty claims, and quality documents.
• Document troubleshooting steps and service actions in business systems.
• Ensure accurate records for historical tracking and payment processing.

• Coach and develop junior technicians and apprentices.
• Share technical knowledge and review repair plans and parts lists.
• Complete training aligned with business and skill development needs.

• Adhere to all HSE policies, procedures, and legislation.
• Report any incidents or hazards to site management and supervisors.
• Promote a proactive safety culture and participate in safety improvement actions.

• Vocational diploma from a relevant technical institution.
• Apprentice Trained Engine Technician (Preferred).
• Valid local driving permit.
• May require licensing for compliance with export controls or sanctions regulations.

• Communicates Effectively: Tailors communication to different audiences.
• Customer Focus: Builds strong relationships and delivers customer-centric solutions.
• Develops Talent: Supports career and skill development of others.
• Manages Complexity: Solves high-volume and contradictory issues effectively.
• Manages Conflict: Resolves disputes with minimal disruption.
• Self-Development: Pursues growth through formal and informal channels.
• Health & Safety Fundamentals: Promotes a proactive safety culture.
• Diagnostics Application: Translates complaints into troubleshooting plans.
• Electronic Service Tool Application: Uses diagnostic tools to resolve issues.
• Engine Systems Interactions: Diagnoses and repairs complex system interactions.
• Product Repair & Maintenance: Ensures quality repairs within standard time.
• Service Documentation: Maintains accurate service records.
• Technical Escalation: Elevates unresolved issues with complete documentation.
• Values Differences: Appreciates diverse perspectives and cultures.

• Significant field service experience with engine products.
• Expert-level knowledge of electrical and electronics systems.
• In-depth understanding of Cummins controllers and ATS systems.
• Familiarity with CPCB4+ and BSIV engine models and control systems.
• Strong customer and OEM management capabilities.
• Willingness to travel frequently to customer sites across various locations.

• Experience providing technical advice and coaching to junior technicians.
• Exposure to service documentation systems and escalation protocols.