Director Digital Customer Experience (Offsite)

YesterdayIndianapolis, IN

We are looking for a talented and innovative Director of Digital Customer Experience to establish a strategic vision, create a digital roadmap, build on our E-Commerce platform, and connect efforts across various digital platforms for Cummins. This role can be based in Indianapolis or remote in US.

In this role, you will make an impact in the following ways:

  • Partners with business executives to identify short and long-term E-Commerce plans while developing and maintaining strong relationships across the organization.
  • Establishes a vision and roadmap for E-Commerce for the company.
  • Ownership of digital customer experience (CX) design, and e-commerce tool(s), ensuring the proper design is in place to support expanded global needs.
  • Coordinates E-Commerce & digital customer/user experience; responsible for coordinating, optimizing, and aligning the various initiatives towards the vision.
  • Develops and owns global deployment roadmaps, working across regions on decisions, priorities, roadmaps, and program management guidance for local deployment (to be owned and sponsored locally).
  • Collaborates across business units and functions on alignment and support of Cummins wide E-Commerce efforts.
  • Connects the various broad E-Commerce customer information and efforts into a cohesive plan that drives effortless digital customer experience.
  • Build analytics to further understand our end customer behaviors.

To be successful in this role you will need the following:
  • Minimum Bachelor's degree in business, market research, business analysis, e-commerce, marketing, or a related discipline is preferred required; MBA preferred.
  • Minimum 10 years of experience in a similar role with proven success in developing and implementing digital programs and solutions in a large global organization.
  • Minimum three years of experience in E-commerce.
  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.
  • Excellent verbal and written communication and presentation skills required.
  • Solid technical understanding of B2B/ B2C digital culture.
  • Business insight - Applying knowledge of business and the marketplace to advance the organization's goals.
  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.
  • Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
    Manages conflict - Handling conflict situations effectively, with a minimum of noise.
  • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Politically savvy, comfortable with high level of ambiguity, excellent ability to negotiate and influence.


Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.