IT Partner Integration Support Engineer

IT Partner Integration Support Engineer

CSI globalVCard’s IT Product Support team has an opening for an additional support member on our team. The successful person in this role will assist, support and facilitate external partners integrating with our proprietary web-based payment systems. This is a technical position that will involve working with customers via email, phone, and webconference as well as working closely in partnership with internal company teams and departments.

This position is located on-site at our Bonita Springs, Florida headquarters. (Sorry, CSI globalVCard is not sponsoring visas at this time.)

The ideal candidate for this position should have:
· Experience with or strong understanding of web-based APIs
· Strong written and spoken communication skills
· Previous IT helpdesk or product support experience
· Strong organizational and project-management skills
· Experience writing technical documentation and clearly explaining technical topics
· Experience managing multiple projects at once
· The ability to rapidly learn new systems or processes

Additionally, it would be very useful if the candidate has:
· Some familiarity in a programming language and hands-on experience using APIs
· Experience with ERP software packages
· Understanding of Accounts Payable processes or Banking / Finance / Bookkeeping
· Familiarity with electronic payment methods
· Familiarity with SFTP

We’re looking for someone who…
• is awesome
• wants to be part of a fun crew
• has clear written and verbal communication skills
• has a passion for providing excellent service to all internal and external customers
• is a supportive team player but comfortable leading as well
• is super organized
• loves change and variety
• isn't afraid to stand out
• is a fearless critical thinker and always looking for ways to work smarter
• is positive, driven, and full of energy
• is honest and trustworthy
• is willing to learn and be challenged daily

You’ll get perks…
• 100% employer paid Health Insurance for employee
• 5% employer match 401K with profit sharing
• Paid Holidays
• Paid Vacation
• Catered lunches
• Gym membership
• Random extra perks – for example, we recently had a spur-of-the-moment “fastest typist competition” with a $300 prize!

Why work for CSI?
CSI globalVCard isn’t your average office. We’re a FinTech company in Bonita Springs, Florida providing innovative payment solutions to some of the world’s most iconic brands, while providing the highest level of customer service and support.

Our company culture reflects the value of working hard, the importance of giving back, and the joy of having fun along the way. At the core, our business is all about people. It’s about hiring the best talent. It’s about making our customers feel special every time we engage.

This is a small, energetic, and growing company where you’re going to have the opportunity to stand out, shine, and build your career, and where we place a huge emphasis on helping you to develop your skillset and become a major player.

So if you want a killer workplace that respects its team members, with work that makes you excited to get up in the morning, you may be just the person for CSI globalVCard.


Meet Some of CSI globalVCard's Employees

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Jacob oversees the major strategy initiatives for CSI globalVCard and its partners, searching for the emerging technologies that will keep the company on the cutting-edge of the industry.


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