Strategic Account Manager

The safety and security of CSC's current and prospective employees, customers, and the communities we serve are our first priority.

Due to coronavirus (COVID-19) concerns, we have transitioned to virtual interviews for the foreseeable future. We look forward to all upcoming video and phone interview conversations with our prospective candidates.

We are always in search of top talent to join the CSC family. If you are looking for a career change, don't hesitate to apply or reach out to us. We'll have virtual interactions until we are able to move forward again with in-person interactions.

Internal Description

Are you passionate about delivering excellent service? So arewe.

Strategic Relationship Manager

If you want to contribute to a global success story, you'll fit right in at CSC. As the world's leading provider of business, legal, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 2,500+ people around the globe. Since 2010, our business has doubled in value. By 2020, we intend to double it again. You can be part of this impressive growth, too.

As a Strategic RelationshipManager, you will strengthen relationships with our C-Level, Fortune 1000, and other large corporate clients. The job involves relationship management with important CSC customers, handling client issues as they arise, and strategically partnering with our largest customers. This position requires extensive client contact including some face to face meetings. To be selected for this role, outstanding customer service/relationship management skills are a minimum requirement. This role would suit someone who understands the value of long term relationships and seeking a career working with cutting edge technology and global internet branding.

What You'll Do For Us:

  • - Building relationships with C-Level Executives

  • - Managing customer relationships and driving growth in assigned accounts

  • - Maintaining relationships, lead account planning, and opportunity identification

  • - Planning, facilitating, and/or conducting negotiations for assigned accounts

  • - Opportunity prioritization and overall account planning for assigned accounts

  • - Revenue and customer satisfaction on assigned accounts

  • - Deep understanding of the customers' business goals and objectives

  • - Working on client briefs, holding face-to face client meetings, and telephone calls

  • - Maintaining thorough up-to-date notes, leads, quotations, and contracts through CRM system

  • - Developing effective client presentations

  • - Keeping abreast of news in industry sector

  • - Networking by attending industry specific events and trade shows

  • - Sharing sales, product knowledge, and ideas with other team members

  • - This position is not commission based

    What technical skills, experience, and qualifications do you need?

  • - Comfort and experience working with C-level executives

  • - 3 years Account Management experience preferred

  • - Intellectual property background preferred

  • - A history of detail-oriented multi-tasking in a deadline-driven environment

  • - Excellent analytical and problem-solving skills

  • - Ability to handle escalated client issues

  • - A commitment to, and experience in, providing excellent customer service

  • - Ability to think strategically to meet the clients' needs

  • - An energetic and enthusiastic willingness to assist customers

  • - Excellent communication and organizational skills (verbal and written)

  • - Strong business acumen

  • - Ability to collaborate effectively with colleagues

  • - Proficiency in MS Office applications required

    What We'll Do For You?

  • - Help you take your career to the next level by offering you first-hand experiences with a growing global organization

  • -Give you the freedom to find your own solutions to customer problems without always needing to get sign-off from a supervisor

  • - Give you the experience of working as a trusted partner of top global brands of 90% of the Fortune 500

  • Why join us?

    At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.

    CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 bus inesses.

  • - CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 12 consecutive years.

  • - We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

  • - Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.

    About us

    CSC helps businesses thrive online. We help effectively manage, promote, and secure our clients' valuable brand assets against the threats of the online world. Leading companies around the world choose us to be their trusted partner, including more than half of the Interbrand® 100 Best Global Brands. Leveraging state-of-the-art technology, Digital Brand Services delivers outstanding outcomes through our unique account management structure. With our expert, dedicated team, you'll have a daily point of contact to ensure your brand has the strength it needs to succeed in the 21st century. We help consolidate and secure, monitor and enforce, then optimize and promote your brands in order to maximize your digital presence, secure your digital intellectual property, and reduce costs. CSC is an equal opportunity employer.

    Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.

    #LI - CS1

    CSC is the world's leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are-and we accomplish that by employing experts in every business we serve.

    Our diversity is our strength. Our employees create an environment where everyone is valued and respected. Diverse teams give us a competitive advantage and drive innovation. We are empowered to do what is right for each other and our customers. Though we have many diverse employees, we are one company that encourages everyone to bring their best selves to work every day. We're better together. Some people call this diversity and inclusion-we call it being genuine. CSC is an equal opportunity employer.

    Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.

  • Back to top