Customer Service Specialist - Japanese or Chinese Fluency
The safety and security of CSC's current and prospective employees, customers, and the communities we serve are our first priority.
Due to coronavirus (COVID-19) concerns, we have transitioned to virtual interviews for the foreseeable future. We look forward to all upcoming video and phone interview conversations with our prospective candidates.
We are always in search of top talent to join the CSC family. If you are looking for a career change, don't hesitate to apply or reach out to us. We'll have virtual interactions until we are able to move forward again with in-person interactions.
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Customer Service Specialist
If you want to contribute to a global success story, you'll fit right in at CSC. As the world's leading provider of business, legal, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 2,500+ people around the globe. Since 2010, our business has doubled in value. By 2020, we intend to double it again. You can be part of this impressive growth, too.
As a Customer Service Partner, you will be responsible for working closely with clients to assist and fulfill their order requests, as well as managing a portfolio of domain names. Additionally, you will be collaborating with many teams within CSC's Digital Brand Services organization to ensure that all customer requests are successfully completed. Most importantly, you will be part of a global team with opportunities to support our clients and team members internationally. If you are a highly motivated and driven individual who is internet savvy and seeking a career working with cutting edge technology and global internet branding, this could be the perfect opportunity for you.
As a Customer Service Partner you will...
> Build and maintain client relationships by providing excellent customer service to both internal and external clients
> Provide service support for accounts (handling service issues, invoicing questions and research for individual client requests)
> Manage a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
> Take and fulfill orders - partnering with our clients to become their trusted advisor
> Work with clients to resolve technical issues
> Identify services that clients need our help with and communicate lead opportunities to the sales and account management teams
> Cooperatively work with internal teams to complete internal and external customer orders
> Assist Product Manager with brand launches, problem-solving, product development and troubleshooting
> Understand and communicate Industry changes and new product offerings to clients
> Conduct research and analysis of customer data
> Shepard online demonstrations for clients and sales staff
To be successful in this role, you will need...
> Spoken and written fluency in Japanese or Chinese required
> Experience in a similar customer service orientated role is advantageous
> Outstanding written and verbal communication skills
> Strong Microsoft Office skills including Excel, Word and Outlook
> Ability to work independently, as well as, on a team
> Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
> Previous experience of producing quality results with a high attention to detail
> Ability to be direct, open, and honest when dealing with customers and coworkers
CSC is the world's leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are-and we accomplish that by employing experts in every business we serve.
Our diversity is our strength. Our employees create an environment where everyone is valued and respected. Diverse teams give us a competitive advantage and drive innovation. We are empowered to do what is right for each other and our customers. Though we have many diverse employees, we are one company that encourages everyone to bring their best selves to work every day. We're better together. Some people call this diversity and inclusion-we call it being genuine. CSC is an equal opportunity employer.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.
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