Customer Service Associate- Springfield, IL
The safety and security of CSC's current and prospective employees, customers, and the communities we serve are our first priority.
Due to coronavirus (COVID-19) concerns, we have transitioned to virtual interviews for the foreseeable future. We look forward to all upcoming video and phone interview conversations with our prospective candidates.
We are always in search of top talent to join the CSC family. If you are looking for a career change, don't hesitate to apply or reach out to us. We'll have virtual interactions until we are able to move forward again with in-person interactions.
Customer Service Associate
801 Adlai Stevenson Drive, Springfield, IL 62703
We areseeking a highly motivated, experienced Customer Service Representative for our Springfield, Illinois office. As a Customer Service Representative, you willwork in a challenging, fast-paced environment with our corporation, financial, law firm and small business customers to provide them with solutions to fulfill their business needs.
As a busines-to-business service provider, you are encouraged and empowered to take initiative to solve problems, build relationships, and collaborate with team members to make a difference to our customers. CSC is an industry leader and the unwavering partner to many of the world's most successful organizations. Our success is built on trust, tenacity, passion, and a commitment to customer service. We work as a team. We always find a way. We are never complacent.If this sounds like you, read on to learn more.
Our customer service interview process includes a digital interview powered by HireVue. We like digital interviews because it gives you a chance to tell your story and be more than just a piece of paper. If selected for a digital interview, you will receive an email invitation to complete the interview as well as a brief skills assessment. Please be prepared to complete this process which should take no more than 30 minutes. To learn more about digital interviewing and to help prepare for your interview, visithttps://app.hirevue.com/learn-more/on-demand/.
What you'll do for us:
Research and analysis ofdocuments
Provide training to customers on our varioussolutions
Provide excellent customer service to both internal and external clients
Take and fulfillorders
Become a trusted partner for large corporations, law firms and financial institutions
What we'll do for you:
- Empower you to find your own solutions to challenges faced by our clients - some of the world's leading companies
- Give you the freedom to explore, experiment, and implement out-of-the-box ideas
- Provide excellent benefits for you and your family, including paid time off, tuition reimbursement, 401(k) with employer match, medical insurance, and more.
These technical skills, experience, and qualifications will provide a successful foundation for this position:
2-3years of customer service experience
The ability to multi-task with a strong attention to detail
The ability to work independently and function as part of a team
Strong time management skills
Strong computer skills
Ability to communicate effectively verbally and via email
CSC is the world's leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are-and we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.
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