JOB DESCRIPTION
Customer Service Associate
Mon-Fri 9am-6pm
Any CSC Office Location
CSC's Compliance Support Team is seeking a Service Specialist to assist with our growing compliance operations. A successful candidate will develop a deep understanding of how our Company Records impact annual report filings, research and report findings for delinquent and revoked entities enrolled in the service, and support our client-facing team members by preparing and sending monthly client notifications, along with other duties as assigned to support our customers' needs.
We are looking for a self-starting individual who is passionate about customer service, has an interest in learning our reporting tools and is comfortable with shifting priorities that are dependent upon the expanding needs of the department, and our customers.
Some of the things you'll be doing:
- Providing great service to internal and external customers
- Assisting with client special project requests
- Working with Domestic and International platforms
- Varied work, learning and understanding multiple processes
- Cross-trained on many different functions required to support the compliance needs of our customers
- Customer validation reports, and making updates to their accounts
- Process customer filings when needed
- Invoicing when needed
- Ability to maintain high quality in a fast-paced, high-volume environment
- The ability to multitask
- The ability to work independently and function as part of a team
- Flexibility
- Problem solving skills
- Strong computer skills and proficiency in MS Excel
- High attention to detail and accuracy
- Excellent organizational skills/demonstrated ability to manage projects and meet deadlines
- Strong time management, research & analytical skills
ABOUT US
We are the premier global business, legal, and financial services company providing knowledge-based solutions to clients worldwide. Based in Wilmington, Delaware, USA, we have locations and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, with more than 7,500 employees. We are the business behind business.®
Working with us means entering a dynamic, international, and growth-oriented company. Diverse teams give us a competitive advantage and drive innovation. We're committed to attracting, developing, and retaining talented people who create an environment where everyone is valued and respected. CSC is an equal opportunity employer.
- CSC is a great place to work with smart and dedicated people. We've been voted a Top Workplace every year since 2006.
- We offer challenging work and career opportunities. Many positions are filled with internal moves and employee referrals.
- CSC offers excellent benefits. Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
Careers | CSC (cscglobal.com) Visit our careers site to learn more about CSC's diversity and belonging program, as well as our commitment to our clients, communities, and each other.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.
WHY WORK WITH CSC?
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.