Client Support Specialist
Enjoy making life easier for your clients? Us too.
Client Support Specialist
801 Adlai Stevenson Drive, Springfield, IL 62703
As the world's leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. Including our own. So join us as one of our client and customer service professionals and we'll make sure you have the tools and technology you need to deliver positive outcomes for your clients every time. Many of our customer service and client support team members have previous experience in retail, hospitality, or restaurant service. People with experience in exceeding customer and client expectations in a call center also prefer our professional environment and the interesting work.
As a Client Support Specialist on the Annual Reports Prep and File team, you are the first point of contact to meet our customer's needs. Our Customer Service professionals are empowered to provide solutions quickly and professionally. We provide the training. You bring the drive, energy and commitment to provide world class service. This is a place where you will be encouraged and expected to be your best.
Our customer service interview process includes a digital interview powered by HireVue. We like digital interviews because it gives you a chance to tell your story and be more than just a piece of paper. If selected for a digital interview, you will receive an email invitation to complete the interview as well as a brief skills assessment. Please be prepared to complete this process which should take no more than 30 minutes. To learn more about digital interviewing and to help prepare for your interview, visit https://app.hirevue.com/learn-more/on-demand/ .
What you'll do for us:
- Building relationships with our clients and customers to better understand their unique needs
- Managing a high volume of small business accounts
- Making outbound phone calls and fielding inbound phone calls from our small business clients and customers
- Fulfilling requests and answering questions for internal and external clients and customers
- Responding to customer service inquiries via email or on the phone
- Data entry of client information
- Electronic filing and retrieval of documents
- Maintaining and updating customer records
- Managing customer portfolios
- Research and analysis of documents
- Navigating quickly between multiple databases quickly and accurately
- Empower you to find your own solutions to challenges faced by our clients - some of the world's leading companies
- Give you the freedom to explore, experiment, and implement out-of-the-box ideas
- Provide excellent benefits for you and your family, including paid time off, tuition reimbursement, 401(k) with employer match, medical insurance, and more
These technical skills, experience, and qualifications will provide a successful foundation for this position:
- Energetic self-starter who thrives in a fast-paced, team oriented environment
- The ability to multitask
- Attention to detail and accuracy
- Strong prioritization and time management skills
- Flexibility and agility
- Problem solving skills
- Strong computer skills and proficiency in MS Excel
- Excellent verbal and written communication skills
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 12 consecutive years.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.
- CSC offers excellent benefits for you and your family, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.
CSC is the world's leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are-and we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.
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