Brand Protection Service Manager

    • Hong Kong

The safety and security of CSC's current and prospective employees, customers, and the communities we serve are our first priority.

Due to coronavirus (COVID-19) concerns, we have transitioned to virtual interviews for the foreseeable future. We look forward to all upcoming video and phone interview conversations with our prospective candidates.

We are always in search of top talent to join the CSC family. If you are looking for a career change, don't hesitate to apply or reach out to us. We'll have virtual interactions until we are able to move forward again with in-person interactions.

Want to be part of something bigger?

We do too.

Brand Protection Service Manager

If you want to contribute to a global success story, you'll fit right in at CSC. As the world's leading provider of business, compliance, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 2,500+ people around the globe. Since 2010, our business has doubled in value. By 2020, we intend to double it again. You can be part of this impressive growth, too.

As a Brand Protection Service Manager working closely with the customer and internal teams you will be responsible for developing long-lasting, collaborative partnerships by providing a seamless customer experience, demonstrating value every day and leveraging our market-leading technology, global support and expertise to provide both tactical support and strategic guidance while remaining efficient and effective.

Organization & People:

  • Primary point of contact for large Brand Protection and Enforcement customers

  • Responsible for day to day tactical coordination and support

  • Responsible for tactical and strategic review meetings, coordinating internally to provide strategic advice and service direction

  • Work closely with customers to build strong relationships with decision makers

  • Work closely with customers to ensure the service continues to meet contractual requirements and is delivered on time

  • Work closely with the customers and internal teams to identify and allow the business to execute on upsell and cross sell opportunities

    Planning & Reporting:

  • Assist the Strategic Account Manager with service renewal

  • Assist leaders with the efficient and effective deployment of resources

  • Accountable for coordinating in-service projects with customers and internal teams

    Risk, Issue, Actions and Decision Management:

  • Responsible for service issue escalation, tracking and ownership

  • Responsible for monitoring inter-departmental, service related actions and following up as required

    Change Control:

  • Monitor and review tools and process utilised and recommend changes as appropriate

    What technical skills, experience and qualifications do you need?

  • Excellent knowledge of Brand Protection and Enforcement services, techniques and IP legislation

  • Experience in a customer facing role, preferably as a Senior Analyst, IP Advisor or Strategic Account Manager

  • Experienced and strong influencer who can manage expectations and leverage collaboration from Senior Management Teams on the customer side whilst coordinating internal teams across different departments (Operational, Commercial, Technical and Legal)

  • Highly effective written and verbal communication skills; must be able to speak English clearly; must be able to concisely explain business problems or solutions both in writing and verbally

  • Ability to retain objectivity and the understanding of a problem or situation

    CSC is the world's leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are-and we accomplish that by employing experts in every business we serve.

    Our diversity is our strength. Our employees create an environment where everyone is valued and respected. Diverse teams give us a competitive advantage and drive innovation. We are empowered to do what is right for each other and our customers. Though we have many diverse employees, we are one company that encourages everyone to bring their best selves to work every day. We're better together. Some people call this diversity and inclusion-we call it being genuine. CSC is an equal opportunity employer.

    Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.

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