Total Loss Specialist

Job Title

Total Loss Specialist

Requisition Number

R2006 Total Loss Specialist (Open)


Colorado Springs, Colorado

Additional Locations

Job Information

Job Summary

Under general direction, handles multiple property damage claims, evaluation of auto and motorcycle damage, negotiation of car damage estimates and out of state losses. Handles claims coverage issues over the telephone; preparation and settlement of total loss claims; investigation and settlement of theft and fire claims.

Essential Functions / Principal Responsibilities

Investigates, evaluates, negotiates and settles auto, property damage or total loss claims and adjusts claims to conclusion.

Adjusts claims that require outside field assignments.

Investigates, evaluates, negotiates and settles total theft and fire claims from start to finish.

Heavy fraud detection component.

Coordinates with fire inspectors and field personnel to conduct investigations.

Claims are taken by FNOL.

Process payments appropriately and review with supervision beyond authority.

Prepares file for authority review with supervisor or manager.

May monitor repairs of damaged vehicles belonging to an insured or a third party.

Core - Customer Focus (Developing), Core - Innovation (Developing), Core - Knowing the Business (Developing), Core - Results Orientation (Developing), Core - Teamwork & Collaboration (Developing), Functional - Automotive Repair (Developing), Functional - Negotiation (Developing), Functional - Time Management (Developing), Knowledge, Skills and Abilities


Strong analytical, problem solving and organizational skills.

Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications.

Strong oral and written communication skills.

Strong negotiation skills.

Ability to work in a flexible, changing environment.

Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures.

Ability to work independently, be self-motivated and goal-oriented.


Knowledge of auto repair estimates and systems.

Education, Work Experience, Licenses & Certifications


Bachelor's degree in related area or an equivalent combination of education and experience

Valid driver's license

Adjuster's license, or must obtain license after hire


2 – 3 years Claims experience



Meet Some of CSAA Insurance Group's Employees

Jose C.

Business Consultant

Jose is in charge of understanding every disruption that takes place in the industry, then formulating a plan to continue helping clients succeed in spite of those issues.

Barbara C.

Disaster Recovery Specialist

Barbara focuses on preparing both tools to combat cyber attacks from hackers and backup and recovery programs that can be applied in the event of a large-scale technology disaster.

Back to top