Senior Homeowner Claims Adjuster

Job Title

Senior Homeowner Claims Adjuster

Requisition Number

R2007 Senior Homeowner Claims Adjuster (Open)


Oklahoma City, Oklahoma

Additional Locations

Job Information

Job Summary

Investigates, evaluates, negotiates and settles all complex homeowner losses involving fire, black water, mold and public adjusters. Is the owning adjuster for all claims other than those falling outside their scope of authority. Coordinates task assignments with field adjusters. Acts as team lead and coach/mentor to fellow Homeowner adjusters.

Essential Functions/Principal Responsibilities

Investigates, evaluates, negotiates and settles homeowner 1st- and 3rd-party property claims involving fire, black water, mold, earth movement and public adjusters. This includes resolving all questions of coverage associated with the claim. In territories without field staff, will be required to review and adjust contractor estimates.

Serves as a team lead, coach and mentor to staff. May be called upon to provide training to staff.

Analyzes applicable state's policy and endorsements to determine appropriate coverage.

Analyzes claim to determine coverage recommendation.

Arranges and handles through conclusion all emergency services required to protect the property from further harm, accommodate the needs of the insured.

Recognizes and prepares files for subrogation.

Knowledge, Skills and Abilities


Strong organization and time management skills

Strong analytical, problem solving and leadership skills

Basic math and computer skills

Strong verbal and written communication skills

Ability to type 30 wpm

Proven customer service skills

Thorough knowledge of homeowner policies and procedures

Knowledge of Xactimate repair estimating system

Education, Work Experience, Licenses & Certifications


BA/BS or equivalent combination of education and experience

Typically 3-5 years claims experience, with 2-3 years homeowner claims experience required

Ability to acquire DOI adjusting license in the states where required

Meet Some of CSAA Insurance Group's Employees

Jose C.

Business Consultant

Jose is in charge of understanding every disruption that takes place in the industry, then formulating a plan to continue helping clients succeed in spite of those issues.

Barbara C.

Disaster Recovery Specialist

Barbara focuses on preparing both tools to combat cyber attacks from hackers and backup and recovery programs that can be applied in the event of a large-scale technology disaster.

Back to top