Salvage Specialist - Walnut Creek

Job Title

Salvage Specialist - Walnut Creek

Requisition Number

R1957 Salvage Specialist - Walnut Creek (Open)

Location

Walnut Creek, California

Additional Locations

Job Information

Job Summary

Works on low- to moderate-complexity assignments. Uses judgment and initiative in determining best method to complete tasks or new procedures

Develops knowledge of all tasks in the department. Receives guidance from proficient staff members and supervisor. Errors can cause significant difficulty and result in loss of productivity.

Level of supervision: Works under close supervision and direction from designated peers. Some work may be done without established procedures. Prioritizes own work.

Essential Functions / Principal Responsibilities

Completes external communication in writing, by telephone and by electronic means (e.g., e-mail).

Maintains logs, records, inventories, calendars and databases to manage assigned inventories.

Investigates, evaluates, negotiates and settles low- to moderate-complexity vehicle titling issues and low-complexity property (i.e., homeowners, vehicle) salvage claims.

Learns to perform quality control and compliance review and implement for assigned work.

With a mentor, assists and coordinates projects for the department including preparing data/file reviews, manual updates, meeting arrangements and minute taking.

Recognizes issues needing escalation.

Receives coaching and works with guidance and partnership through resolution.

Works with supervisor to resolve the most complex issues (i.e., sale and title issues, including multi-state titles).

Receives guidance on complicated regulatory changes and communicates procedural impact affecting internal and external partners and customers.

Complies with all Department of Insurance regulations (in multiple states) and statutory requirements: correspondence; forms; timeframes.

Assists in catastrophes.

Work activity may involve taking auto First Notice of Loss (FNOL) and adjusting low-complexity property claims.

Provides input to supervisor on assigned work volumes and performance in order to obtain goals for department, division and enterprise.

  • LI-SB1

CSAA123

Core - Customer Focus (Developing), Core - Innovation (Developing), Core - Knowing the Business (Developing), Core - Results Orientation (Developing), Core - Teamwork & Collaboration (Developing), Functional - Insurance Policy Understanding & Knowledge of Legal/Regulatory Requirements (Developing), Functional - Processing Information (Developing), Functional - Time Management (Developing), Knowledge, Skills and Abilities

Preferred:

Ability to communicate effectively over the telephone using active listening skills.

Analytical, problem-solving, prioritization and organizational skills.

Moderate math and computer skills with technical aptitude to utilize a variety of software applications.

Ability to learn different lines of coverage (i.e., homeowners, auto, personal property).

Ability to employ critical thinking.

Ability to work in a flexible, changing environment.

High sensitivity, confidentiality, diplomacy and tact in dealing with work/titling issues.

Ability to learn Department of Insurance regulations and DMV regulations in multiple states.

Ability to learn to handle low-complexity claims.

Recognizes issues needing escalation.

Receives coaching and works with guidance and partnership through resolution.

Works with supervisor to resolve the most complex issues (i.e., sale and title issues, including multi-state titles).

Receives guidance on complicated regulatory changes and communicates procedural impact affecting internal and external partners and customers.

Complies with all Department of Insurance regulations (in multiple states) and statutory requirements: correspondence; forms; timeframes.

Assists in catastrophes.

Work activity may involve taking auto First Notice of Loss (FNOL) and adjusting low-complexity property claims.

Provides input to supervisor on assigned work volumes and performance in order to obtain goals for department, division and enterprise.

Education, Work Experience, Licenses & Certifications

Required:

BS/BA or equivalent combination of education and experience

Preferred:

Clerical, office or support experience and 0-2 years customer service experience.

DMV title experience

Bilingual a plus


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