Physical Damage Representative (Inside)

Job Title

Physical Damage Representative (Inside)

Requisition Number

R1804 Physical Damage Representative (Inside) (Open)


Mt Laurel, New Jersey

Additional Locations

Job Information

Job Summary

Virtual field employee that works within significant limits and authority on assignments of higher technical complexity and coordination; handles multiple property damage claims, evaluation of subrogation demands from adverse carrier, evaluation of auto & motorcycle damage, negotiation of car damage estimates, out of state losses, and handling of claims coverage issues over the telephone.

Essential Functions / Principal Responsibilities

Independently evaluates, negotiates and settles physical damage and total loss claims along with other suffixes (i.e. loss of use, property damage), which requires physical inspection and evaluation.

Negotiates settlement of claim with insured, third party and attorneys.

Resolve claims coverage issues.

Process payments appropriately and review with supervision beyond authority.

Prepares file for authority review with supervisor or manager.

May prepare small claims court files and attend hearings; perform on-scene diagrams.

Knowledge, Skills and Abilities


Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures.

Strong and effective negotiation skills Strong analytical, problem-solving and organizational skills.

Basic math and working computer skills with technical aptitude to utilize a variety of software applications.

Strong oral and written communication skills.

Ability to work in a flexible, changing environment.

Ability to work independently, be self-motivated and goaloriented.

Proficient in ability to write estimates in computerized estimating systems.

Education, Work Experience, Licenses & Certifications


Knowledge of auto repair estimates and systems.

BS/BA, or equivalent experience

Valid Driver's License


Typically 3+ years of claims experience.

Adjusters license, and may be required by state.

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