Manager I

Job Title

Manager I

Requisition Number

R1882 Manager I (Open)


Glendale, Arizona

Additional Locations

Job Information

Job Summary

This position provides leadership and direction to technical staff supporting CSAA IG's I.T. Systems. Must achieve competency level where they can manage highly skilled technical staff. This position plays a key role in the Information Technology Systems Division's Department management team in bringing current knowledge and expertise to CSAA IG's IT Division.

Essential Functions / Principal Responsibilities

  • Working within information technology standards established by the CIO and the CSAA IG Technology organization, this position provides leadership and direction in their area of responsibility.
  • Manages to departmental budget.
  • Participates in development of standards and evaluates specific technologies, general technology trends, competencies, strategies and methodologies.
  • Manages multiple and/or highly complex IT project teams.
  • Leads technical efforts of project teams involving other managers and/or consultants.
  • May participate in setting short-term strategic direction as well as operational policies for the I.T. Organization.
  • Ultimately responsible for ensuring that Systems and Products are maintained to appropriate quality objectives and are enhanced as directed by the business community, and ultimately meet the customer service standards set by the department.

Develop a strong team with redundancy, establishing process, methodology to manage reporting and analytics platform

An effective communicator; ability to communicate well with executive and senior leadership

Provide expert advice and technical expertise to the project team to help assure that Reporting and Analytics solutions are designed and developed in the optimal manner and in accordance with industry best practices

Experience in the full lifecycle development of Reporting and Analytics solutions and ability to communicate reporting and analytics language with technology and business partners

Management experience in managing, mentoring, guiding and leading Reporting team.

Oversees the development of reports, key performance indicators, analytics models, dashboards, and data analytics for all entire organization

Strong expertise in data, project and time management Identify opportunities for constant improvement of operational stability of the platform. Identify opportunities to monitor, baseline application availability and performance metrics

Provided constant status updates to both IT and business leadership on operational progress, Knowledge, Skills and Abilities


Ability to plan, organize and achieve coordinated objectives

Demonstrated ability to adjust focus to meet changing priorities, alteration in strategic directions and shifting customer needs

Ability to plan, organize and achieve coordinated objectives

Ability to influence vendors on product/service direction and resolve significant business issues

Accountable for ensuring effective utilization of available resources and a cooperative, team atmosphere

Demonstrated successful track record of managing projects of medium to large scope, complexity and budget with documented track record of success

Demonstrated skill in conceptualizing creative technical solutions, documenting them, and presenting/selling them to senior management

Demonstrated blend of creative problem solving and technical skills for refining existing theories and/or developing new system approaches or competency development to seize opportunities to enable business success

Ability to express complex technical concepts in terms that are understandable to the business

Exceptional business and technical writing skills and presentation skills

Superior project management, consulting, negotiation, customer service skills; as well as the ability to effectively model and mentor others in systems competencies

Strong analytical and conceptual skills

Demonstrated track record in new concept development for a variety of projects and complex technical plans

Ability to multi-task within flexible working environment

Education, Work Experience, Licenses & Certifications


Bachelor's degree in related area (Computer Science, Engineering, or

Business) or an equivalent combination of education and experience

10 to 15 years experience in a similar technical environment

5+ years management experience in the this IT domain area


Specific project management experience in the insurance arena

Experience in applying in-depth understanding of emerging technologies, business best practices and overall market trends

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