Homeowner Large Loss Supervisor

Job Title

Homeowner Large Loss Supervisor

Requisition Number

R2004 Homeowner Large Loss Supervisor (Open)


California - Home Teleworkers

Additional Locations

Arizona - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, Indiana - Home Teleworkers, Nevada - Home Teleworkers, New Jersey - Home Teleworkers, Oklahoma - Home Teleworkers, Pennsylvania - Home Teleworkers, Utah - Home Teleworkers

Job Information

Job Summary

Responsible for the training/development, coaching and evaluation of the Homeowners Large Loss Staff (Both Field and Desk Adjusters). Responsible for the assignment and oversight of large and complex property losses in all states CSAA services across all territories served. The Large Loss Team works closely with the U/W, Litigation, SIU and Subrogation Departments. This position requires knowledge of multiple internal and external programs.

Essential Functions/Principal Responsibilities

  • Provides leadership and direction to the staff within the Large Loss Unit. Responsible for conducting performance appraisals and recommending salary and personnel action including promotions and terminations.
  • Recognizes employee achievements and mentors employees for individual career development.
  • Monitors work loads and institutes process improvements regarding the handling of HO claims to ensure processes are consistent and applicable.
  • Performs initial review and direction of new assignments and then regularly reviews the progression of the file with focus on development of a timely and accurate scope. Emphasis is placed on assuring that all files are thorough/accurately documented, that appropriate coverages are recognized/processed and that exposure to extra-contractual claims is minimized.
  • Performs reviews of estimates and authority requests, providing appropriate authority recommendations to management.
  • Processes payments and ensures reserves are set appropriately. Completes review and submission of the LL monthly numbers to management.
  • Leads, attends and executes accurate claims alerts stemming from weekly LL Team Meeting.

Knowledge, Skills and Abilities


Knowledge of multi-state and federal insurance regulations and homeowner lines of insurance, policies and products

Claims systems knowledge

Excellent negotiation and communication skills

Ability to lead, coach, mentor, evaluate, motivate and provide training, guidance and constructive feedback

Customer service focus and excellent interpersonal skills

Ability to supervise a virtual team effectively

Knowledge of human resource processes, procedures and regulations

Extensive knowledge of scope and cost of home repairs

Extensive knowledge of Xactimate

Thorough knowledge of property insurance law and regulations

Thorough knowledge of homeowner claims adjusting process and ability to train and mentor staff on high-complexity homeowner claims

Proficient math and computer skills

Ability to prioritize work, organize time and balance multiple projects

Effective critical-thinking and decision-making skills

Ability to develop customer service skills in others

Ability to work extended hours and/or weekends

Ability to secure information from multiple sources to make effective coverage decisions and/or recommendations on claims where resolutions may not be clear

Education, Work Experience, Licenses and Certifications


BA/BS or equivalent combination of education and experience

6-7 years of homeowner claims experience

Ability to obtain OK state license

Valid Driver's License


2-3 years of homeowner claims supervisory experience

CPCU/AIC designation



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