Homeowner Field Specialist - San Jose

Job Title

Homeowner Field Specialist - San Jose

Requisition Number

R1897 Homeowner Field Specialist - San Jose (Open)

Location

California - Home Teleworkers

Additional Locations

Job Information

Job Summary

Investigates the loss, documents the cause, photographs and inspects dwelling and other structure and personal property losses. Provides scope of repair. Writes repair bid via electronic estimating system. Settles dwelling and other structure losses with the insured. Through the investigation, provides documentation to support coverage analysis to be completed by Homeowner Claims Adjusters, Homeowner Claims Specialists and Senior Homeowner Claims Specialists.

Essential Functions / Principal Responsibilities

  • Receives task assignment and communicates and coordinates with the owning adjuster.
  • Contacts and meets with the insured or 3rd party to photograph and inspect all damaged dwelling, other structures and personal property.
  • Determines scope of repairs. Prepares a repair bid using Xactimate estimating system.
  • Comes to an agreed cost of repair with the insured, and possibly Direct Repair Network (DRN) or insured's contractor.
  • Follows the repair process to conclusion.
  • With the assistance of experts where needed, ensures that the cause of the loss is thoroughly investigated and identified.
  • Settles and pays dwelling or other structure damages once the coverage analysis is completed.

Core - Customer Focus (Supporting), Core - Innovation (Supporting), Core - Knowing the Business (Supporting), Core - Results Orientation (Supporting), Core - Teamwork & Collaboration (Supporting), Functional - Insurance Policy Understanding & Knowledge of Legal/Regulatory Requirements (Supporting), Functional - Negotiation (Supporting), Functional - Time Management (Supporting), Knowledge, Skills and Abilities

Required:

Strong analytical, problem solving and organization skills

Basic math and computer skills

Strong verbal and written communication skills

Ability to type 30 wpm

Proven customer service skills

Experience in handling multiple homeowner state policies and understanding of fair claims settlement practices and building codes as needed

Knowledge of and writing skills in Xactimate repair estimating system

Education, Work Experience, Licenses & Certifications

Required:

BA/BS or equivalent combination of education and experience

3-5 years homeowner claims experience

Valid driver's license with insurable driving record

Ability to acquire DOI adjusting license in the states where required

Preferred:

Extensive experience using Xactimate estimating system

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