Job Title
Homeowner Field Specialist - Phoenix
Requisition Number
R1876 Homeowner Field Specialist - Phoenix (Open)
Location
Arizona - Home Teleworkers
Additional Locations
Job Information
Job Summary
Investigates the loss, documents the cause, photographs and inspects dwelling and other structure and personal property losses. Provides scope of repair. Writes repair bid via electronic estimating system. Settles dwelling and other structure losses with the insured. Through the investigation, provides documentation to support coverage analysis to be completed by Homeowner Claims Adjusters, Homeowner Claims Specialists and Senior Homeowner Claims Specialists.
Essential Functions / Principal Responsibilities
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- Receives task assignment and communicates and coordinates with the owning adjuster.
- Contacts and meets with the insured or 3rd party to photograph and inspect all damaged dwelling, other structures and personal property.
- Determines scope of repairs. Prepares a repair bid using Xactimate estimating system.
- Comes to an agreed cost of repair with the insured, and possibly Direct Repair Network (DRN) or insured's contractor.
- Follows the repair process to conclusion.
- With the assistance of experts where needed, ensures that the cause of the loss is thoroughly investigated and identified.
- Settles and pays dwelling or other structure damages once the coverage analysis is completed.
Core - Customer Focus (Supporting), Core - Innovation (Supporting), Core - Knowing the Business (Supporting), Core - Results Orientation (Supporting), Core - Teamwork & Collaboration (Supporting), Functional - Insurance Policy Understanding & Knowledge of Legal/Regulatory Requirements (Supporting), Functional - Negotiation (Supporting), Functional - Time Management (Supporting), Knowledge, Skills and Abilities
Required:
Strong analytical, problem solving and organization skills
Basic math and computer skills
Strong verbal and written communication skills
Ability to type 30 wpm
Proven customer service skills
Experience in handling multiple homeowner state policies and understanding of fair claims settlement practices and building codes as needed
Knowledge of and writing skills in Xactimate repair estimating system
Education, Work Experience, Licenses & Certifications
Required:
BA/BS or equivalent combination of education and experience
3-5 years homeowner claims experience
Valid driver's license with insurable driving record
Ability to acquire DOI adjusting license in the states where required
Preferred:
Extensive experience using Xactimate estimating system
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