Homeowner Field Specialist - Concord/Walnut Creek

Job Title
Homeowner Field Specialist - Concord/Walnut Creek

Requisition Number
R3035 Homeowner Field Specialist - Concord/Walnut Creek (Open)

California - Home Teleworkers

Additional Locations

Job Information

Are you an outstanding Homeowner Field Specialist within the Concord/Walnut Creek region that's passionate about solving customers' problems? If so, consider starting your career with us. We are looking for compassionate and committed people like you who provide uncommon service. Are you looking for a caring company that is committed to extraordinary service? If so, join us at the CSAA Insurance Group, a AAA insurer, in California.

While we've been named a ‘best place to work,' our proudest accomplishment comes from serving nearly 17 million AAA members. Through our dedication, growth and our people, you will build AAA members for life by fulfilling our promise to be there when they need us.

Under general direction, you will investigate the loss, document the cause, photograph and inspect dwellings, other structures and personal property losses. Provide scope of repair. Write repair bid via an electronic estimating system. Settle dwelling and other structure losses. Through the investigation, provide documentation to support coverage analysis to be completed by Homeowner Claims Adjusters.

A typical day as a Homeowner Field Specialist includes:

  • Receiving task assignments, communicating and coordinating with the owning adjuster. Contacting and meeting with the insured or 3rd party to photograph and inspect all damage.
  • Determining scope of repairs. Preparing a repair bid using Xactimate estimating system. Come to an agreed cost of repair with the insured, and possibly Managed Network or insured's contractor. You will follow the repair process to conclusion.
  • With the assistance of experts where needed, ensuring that you have thoroughly investigated and identified the cause of the loss.
  • You will settle and pay dwelling or other structure damages once the coverage analysis is completed.
  • You will coordinate with owning adjusters to determine coverage, subrogation potential and salvage retention.

As a valued member of our community, you will:
  • Join a team who is dedicated to AAA members and one another. We seek out and incorporate different perspectives to drive towards better results.
  • Achieve career growth by continuously developing your skills through on-the-job experience, exposure to others and formal education opportunities.
  • Work at a place that has been named one of the 50 Most Community-minded Companies in America for 5 years running.
  • Experience a culture that values diverse backgrounds and perspectives. 8 company-wide Employee Resource Groups address themes like military appreciation, ethnic heritage and LGBTQ+ Pride.

Required qualifications:
  • Strong analytical, problem solving and organization skills
  • Basic math and computer skills
  • Strong verbal and written communication skills
  • Ability to type 30 wpm
  • Proven customer service skills
  • Experience in handling multiple homeowner state policies and understanding of fair claims settlement practices and building codes as needed
  • Knowledge of and writing skills in Xactimate repair estimating system
  • Valid driver's license with insurable driving record
  • Ability to acquire DOI adjusting license in the states where required
  • Must be licensed in California
  • Must be able to lift up to 40 pounds, climb ladders, bending and kneeling and accessing crawlspaces and attics of homes as assignment requires.

Preferred qualifications:
  • Bachelor's degree or equivalent combination of education and experience
  • 3-5 years homeowner claims experience

CSAA Insurance Group offers many benefits including:
  • Medical, dental, vision, disability and life insurance coverage including benefits coverage for domestic partners. Company contributions into a Health Savings Account (HSA).
  • 401(k) plus company matching dollar for dollar up to 6% and a cash balance retirement program.
  • Company paid employee assistance plan and health support programs.
  • Award-winning wellness programs including free onsite fitness classes.
  • Paid bonding leave for birthing and non-birthing parent and paid adoption leave.
  • Two weeks paid military leave.
  • Paid time off, plus ten paid holidays and 24 hours of paid time off to volunteer.
  • Tuition reimbursement, self-service training, career development and mentorship opportunities.

Be part of a community that works:

At CSAA Insurance Group, we take pride in our values-based culture. Helping our employees have enriched lives and satisfying careers is how we work. Our employees appreciate the integrity and inclusion that is evident throughout our everyday interactions. We respect the diverse range of perspectives, backgrounds and cultures of our teams, and join together when it comes to helping our members, community or one another. Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Learn more about us at CSAA-Insurance.aaa.com/careers

Please submit your application to be considered. We communicate via email, so check your inbox to ensure you don't miss important updates from us.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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